Mangapapa Petit Hotel

I booked the VIP cottage for our wedding night and I messaged the hotel to let them know of our special occasion. I have had high teas at Mangapapa several times and was expecting good service. Unfortunately, this time our experience was very disappointing. There was no acknowledgement whatsoever of our special day on arrival nor during lunch at the restaurant with our 2 witnesses. We asked the waiting staff to take a picture of us and mentioned that we just got married a few hours beforehand. The response was literally " yeah I know". The food was served without making sure there were no food allergies, and only after asking what was served did we get some information about the food on our plates. Dinner service was considerably better, lovely staff that were very attentive. Breakfast was good too. We booked the accomodation to use the spa, but after check in we were told the spa was broken and wouldn't get fixed that day. We were given a bottle of rose to make up for this. We don't drink alcohol so that did not really make it any better. In comparison to other hotels I did not find the accommodation anything special. It took 3 staff to get the fireplace in the cottage going. There's no Netflix on the TV in the bedroom. The bed is comfortable enough though. I really regret that I booked Mangapapa to celebrate our very special day as it really wasn't the special experience that it should have been, and we will never get that day back. We were very close to leaving and going home again as we live only 30 min away. I was tossing up between booking Mangapapa and Craggy Range and I now know I should have chosen Craggy Range instead.

We had an amazing experience from the moment we arrived. The service was excellent. The accommodation was beautiful, the hotel was immaculate and the staff were so helpful. Thank you for an amazing visit. Just what we needed after a very long weekend. We will definitely be back.

From the moment I arrived the staff was on point. A welcome glass of local Pinot was a nice touch!