Mercure Picton Marlborough Sounds

Sadly, it appears that the hotel choice in Picton is very limited and to be honest maybe the Edit Picton was the best of the lot. This was one of the first hotels we stayed at on our dream of a lifetime trip to South Island, New Zealand. We arrived to find that our two rooms (requested beforehand) were not close, we were told that breakfast was not included, and in general, the staff seemed too busy, not welcoming or helpful.

This was a really lovely spot, for the price. Huge room with water views, a big bed, a big tele, great shower, and a heated pool (which I didn't use, but would have if I had stayed longer). Walking distance to everything.

I booked and paid for a twin room, completely my risk about the non-fundable nature of the booking. The Interislander ferry was cancelled, I ohoned at 7pm to see if I could change my Sunday night booking to a Saturday night booking. There was no answer, so I left a voice message asking for them to get back to me urgently. No reply, so th enext morning at 6.45am I rang, the person I spoke to seemed to be unaware of my voice message. I asked if I could change the booking and was told they were booked out, so no. I went on to Booking.com to fiund in fact they did have a double room, at no times was this mentioend to me by the motel. I was travelling with my son so we could have topped and tailed. So Edit cost me $200, did not offer me inventory, that while not what we had booked wwas in fact being offered for less than we had paid. So out of poor service, zero empathy for our situation I would never stay at this place. We travel a lot through Picton but there are places with better customer service to stay.