St Moritz

4.0 / 5

•

10 - 18 BRUNSWICK STREET

Reviews from Guests

4.0/5

2,707

Reviews

from real guests

731evief

Great hotel, clean, large rooms, nice service. I had a room with a view but it was just the back garden - couldn’t see the lake but that was the only fault!

cazn2025

Have previously lived in Queenstown but never stayed at the St Moritz - worked at the heritage on Fernhill so it gave me similar vibes, the staff were friendly and customer service, especially housekeeping staff was great I would recommend St Moritz Queenstown to take good care of the staff that do their best to provide the service that’s needed in a high end hotel, I wish the Heritage did that for me instead of disrespecting me and other staff, treat your workers well

SphereHopper

The location and design of the hotel is fantastic but some quality and service aspects let it down badly. Our room was really nice but the badly sealed outside door/window leaked cold drafts and we needed the heater on to compensate. The hotel has an onsite laundry room which was great to catch up after three weeks on the road, $4 for a wash and $4 for a dry. Fortunately the facilities weren't busy because half the machines weren't working. Only one out of 3 washers worked and one drier broken, so 6 machines, 3 broken. On the first night, we tried dinner in the bar. It started well but then two of the staff looking after us went on their break and nobody took their place. The maitre'd spent the evening stomping from one side of the restaurant to the other trying to look busy. The barman spent his evening teaching a new staff member how to make cocktails. It was impossible to summon service for another drink, dessert or simply to clear our table. No wonder there were only 3 sets of customers in the place on a Friday night. This experience and a peek at the reviews for the food meant we steered clear for the rest of our trip. The hotel is fantastic but there's clearly a lack of top down management as many of the staff don't seem to realise it's the guests like us that pay the wages.

Facilities Details

Free Wifi

Coffee/tea maker

Fitness Center

Babysitting/Child Services

Wired Internet

Skiing

Ski service

On-site accessible self parking

Ticket Service

Toiletries

Garden

Horseback Riding

Laundry

Elevator

Bicycle Rental

Accessible concierge desk

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Proposal spot

Tours

Baggage Storage

Business Center

24-Hour Front Desk

Library

Daily Housekeeping

Concierge Service

Indoor fireplace

Ski School

Fishing

Smoke-free property

Self Parking

Desk/workspace

Computer station

Free Wifi

Coffee/tea maker

Fitness Center

Babysitting/Child Services

Wired Internet

Skiing

Ski service

On-site accessible self parking

Ticket Service

Toiletries

Garden

Horseback Riding

Laundry

Elevator

Bicycle Rental

Accessible concierge desk

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Proposal spot

Tours

Baggage Storage

Business Center

24-Hour Front Desk

Library

Daily Housekeeping

10 Available Room Types

Suite, Balcony, Lake View (Alpine)

Heating

Sleep comfort items

Electric Kettle

Blackout curtains

Tea/Coffee Maker

Toiletries

Balcony/Terrace

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Slippers

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Daily newspaper

Non-smoking

Laptop workspace

Dining Area

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Toaster

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Microwave

Suite, Lake View (Alpine)

Heating

Sleep comfort items

Electric Kettle

Blackout curtains

Tea/Coffee Maker

Toiletries

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Bar

Slippers

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Daily newspaper

Non-smoking

Laptop workspace

Dining Area

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Toaster

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Microwave

Suite, Garden View (Alpine)

Heating

Adjustable height hand-held shower wand

Sleep comfort items

Electric Kettle

Shower chair

Blackout curtains

Tea/Coffee Maker

Toiletries

Free Toiletries

Cleaning Products

Roll-in shower

Interconnecting Room(s) Available

Shower

Bar

Slippers

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Daily newspaper

Non-smoking

Laptop workspace

Dining Area

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Toilet

Toaster

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Microwave

Suite (Alpine)

Heating

Sleep comfort items

Electric Kettle

Blackout curtains

Tea/Coffee Maker

Toiletries

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Bar

Slippers

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Daily newspaper

Non-smoking

Laptop workspace

Dining Area

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Toaster

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Microwave

Suite, 2 Bedrooms, Lake View

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Tea/Coffee Maker

Telephone

Toiletries

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Slippers

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Room service [24-hour]

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Bicycle Rental

Self Parking

Front Desk Services

Ticket Service

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

Concierge Service

Activities

Skiing

Horseback Riding

Ski School

Fishing

Entertainment and Family Services

Babysitting/Child Services

Ski service

Smoke-free property

Business Facilities

Business Center

Common Areas

Library

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

On-site accessible self parking

Toiletries

Garden

Elevator

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Proposal spot

Tours

Indoor fireplace

Coffee/tea maker

Desk/workspace

Computer station