Fox Glacier Inn

Bad service...it took us ten minutes to get a couple of pints in the bar. Wish we had not bothered...the worst beers we had in 4 weeks in NZ. Pretty pricey too. Nice outside space but thats all its got going for it.

After having a particularly comfortable night in this hostel (great clean pods with power-points, curtains and a nice thick mattress) , we decided to re-book for another night. Whilst the kitchen was a little drab and under-stocked..it served our needs and the restaurant and car parking were a plus. However, on the second night the fire alarm went off unscheduled at about midnight. All of the guests evacuated themselves to the car park and waited...and waited... There were no staff on the premises or nearby, meaning no direction as what to do in this situation. Whilst (thankfully) there was no fire..a hostel that's accommodating people overnight surely should have better safety measures than this? At at least a clear system of what to do should you need to contact staff at night whether it's an emergency or not. One of the guests ended up calling the local authorities and a phone number left in the window of the reception which notified the owner and about 15 minutes later help arrived to deactivate the alarm and clear the site for re-entry. Nonetheless, this should not be the guests' responsibility, and the hostel needs to take more responsibility for their guests' safety. Although the actual shared pod-rooms were nice, the overall customer experience was extremely poor: daily unexplained price changes for the rooms, no staff on site overnight, under-furnished and grubby communal kitchen, slow restaurant service with many items not available, no formal welcome at check in.

We stayed here because the weather turned bad and a tent wasn’t going to be very fun. Booked a double room with shared bathroom for 2 nights. Beds were ok but the room was damp. Mould on the walls. This is a hostel so we planned to cook our meals. The kitchen is in pretty bad shape. There were 4 stove tops with 2-4 burners. Only 1 burner worked accurately in the kitchen. Tea towels were supplied but there were only 4 a day and they got pretty grotty. Not enough cutlery. I went to the attached restaurant to get forks for dinner and they would only give me 1 fork. They said the morning manager was in charge of that. The booking said there was soup and popcorn included. When we asked about the soup we were told that was between 6&6:30. Never saw popcorn. Ad shows hot pool and when we searched it out we found an empty spa in a shed area. We asked about using the bbq & management told us we would have to clean it before we could use it. “It’s pretty dirty. “. I recommend spending an extra few $ for something clean. (Or sleep in the tent!)There is purely no pride in this establishment. They take the money and leave you to it.