Clarion Collection Hotel Bryggen

In the only hotel restaurant open on Sunday, where the reception had told us that a reservation was not necessary, the hostess did not give us a table because they were too busy (the restaurant was half empty); meanwhile, two people walked in and were seated without them saying anything. Upon our protest, with extreme rudeness, they seated us, but at the time of ordering, every dish we requested was sold out. We were forced to leave. The waitress's service was unacceptable, extremely rude, and showed an inability to work in an adequate and professional manner.

The hotel's location in Bergen is perfect. I was able to enjoy the colourful, lively and picturesque view across the water, while being only a couple of minutes from the bridge and the centre. The hotel is uniquely attractive, largely built of wood, with a lovely style. There is a 'however'. That same quirky delight means some odd configurations, and the hotel is in two buildings. The main problem is getting your luggage to your room, depending on where it is. There are lifts but they are separate, with a very disjointed walk between, and some stairs. For an older person, this is a problem. I would suggest that they offer help and have someone on hand with anyone looking older or less able. The rooms and bathrooms are also quirky shapes. My stay on the way, the room posed some small inconveniences, on the way back? Perfect. Beautifully decorated and clean. Breakfast was all you could wish for and I also ate in their delightful restaurant which, while expensive (like all of Norway!) was delicious. The service was exceptional, friendly, informative and very helpful. I had awkward requests re pillows, laundry and leaving baggage which they took in their stride, with a smile and great efficiency. I would certainly return!

Small room. 1 small blanket for 2 persons. Had expected much more for the price