Courtyard By Marriott Panama Real Hotel

Made two reservations for one night as a stopover in Panama to visit family. I am a Bonvoy Platinum member. Request 4 PM checkout and was told that availability was not available by Manuel. Came back later having to retrieve my phone to share that one benefit of Platinum member was guaranteed availability and is not based on availability. The site manager concurred and cleared the one room for 4 PM checkout and the over for 2 PM. Got back before 2 PM and both rooms were locked out requiring having trip to front desk to rekey access. Not sure what is wrong with the team here but they are not trained correctly on status benefits and will need to be retrained. That Manuel was rude BTW and probably should not be working front desk.

Excellent location, close to airport, canal, screw building, metro. The Multiplaza shopping center has many shops, places to eat and a supermarket. I stayed in a room for 4 people, the space is fine, comfortable beds and have a small refrigerator. The point for improving reception care.

Hello, My name is Daniela, and I am contacting you on behalf of my father, Mr. Eduardo Aloy Abrantes Pinheiro, who will be a guest at Courtyard by Marriott Panama Multiplaza Mall. For weeks, I have been trying to reach you via email and social media, but I have been completely ignored. It seems no one is working or willing to check emails and do their job. I need to know if the hotel can receive packages (e.g., Amazon orders) before his arrival and store them safely until check-in. Please confirm: Do you accept packages for future guests? Any fees per package/day? How long can you hold them? Limits on number, weight, or size? How to fill shipping labels (guest name, arrival date, reservation #, room type)? Restrictions (electronics, high-value items, international deliveries, customs)? Exact address and recommended format for smooth handling. Please respond promptly with your policy details. Thank you, Daniela Fialho Abrantes Pinheiro