review-bg-image

Reviews from Guests

3.0/5

tripadvisor

15

Reviews

from real guests

Serviceisyourkey

1

/

5

‪ ‪NEVER EVER AGAIN. We booked this hotel last minute because most of my relatives in Manila stayed in our family house in Baguio. When we got here THEY HAVE NO AVAILABLE PARKING SLOTS AT ALL for hotel guests. But when we went inside the parking we saw around 20 slots without cars. I understand that they have condo owners who paid for these slots, but if these owners are actively staying in the condos, the guard should have known their usual time of arrival to their houses. So what? At 2am they havent all arrived? If in case they are out of town, can’t they call the hotel guests to move their car. Some cars where even double parked? Why can’t we do the same? I CANT BELIEVE THEY WILL SACRIFICE the convenience of hotel guests. Dont make this a hotel if you cant give a proper hotel service. Mention in your website that you have LIMITED PARKING ONLY. It’s so unfair that we paid in full, then giving us false advertisement. Even the staff is not accommodating. The guard and front desk were even pointing fingers to each other on who will decide about the parking. The guard even said in Filipino that I should properly beg for parking. You’re in the hospitality business, good service should be automatic. Why would I beg for parking? I asked him nicely at first, then when I raised my voice he gave me a slot. If hotel guests are not part of your scope of work, then don’t make this establishment a hotel. That’s not even the end of it. The following day, our room lost power. Only our room! Around 3 personnel went in to check but nothing happened. They said the power might have been overheating but it seemed they are not sure. Then cannot provide an alternative room for us. No solutions at all. I’m shooting an event that’s why I was in Baguio and I cannot waste time dealing with the hotel’s incompetence. So we left after one night even if we paid for 3 nights. As usual, the “supervisor” that day still hasn’t arrange the refund. Don’t brag about relaxing stay and being warmly welcomed because that all didn’t happen. ‬

tinp829

3

/

5

I had a great time in Baguio during the long weekend with family and friends. Baguio City was very crowded at that time so traffic was really bad. Good thing, Albergo Hotel is just beside Shakey's and Pizza Volante so you don't have to go far if you just want to grab a bite. A few minutes walk and you're there! The hotel is also walking distance from Wright Park, if you want to see children riding horses. If you are fond of walking you can also reach St. Joseph the Worker Parish Church for Sunday mass and save yourself from traffic woes and lack of parking space. The hotel room is neat and nice. The staff are friendly and very accommodating. Great for them to provide parking which is a must in every establishment. The complimentary breakfast is not so great and it's something that they should try to improve on. Overall, the hotel is not so bad for it's price!

carisa23

4

/

5

We booked 3 rooms at Albergo. The hotel is old so the rooms are spacious. It's basically a no-frills hotel but staff are extremely efficient in responding to requests for additional pillows etc. The room comes with a good ala carte buffet. At the lobby level are 2 very good restaurants: Roadhouse Barn and Amare. Definitely worth trying. There is a 7/11 and other eateries nearby. The location is walking distance to to Wright Park and Mansion House as well as Mines View. If you arent picky about the room amenities this hotel is good value for money. Its clean and comfortable and staff are very accommodating.