AICILA Suites

The place was a memorable place for me and for my partner. We checked in and it was when the year was about to end. Nice and clean room. Friendly staff. I like the place because of the videoke. Recommendable for those people who wants to have staycation near cabancalan and talamban.

Well, my wife and I set up here for 5 weeks. The rooms all have street noise - but that's to be expected so just be aware. We came from the USA on vacation to see family we hadn't seen in years. They have Karaoke TV rooms for rent so we asked for margaritas for the family..... "sorry no mixes for any mixed drinks we are out of stock". We offered to buy the ingredients and donate them - "no". We offered to give them money to go purchase them - "no". We asked them for ideas for solutions - "no". There was no effort to accommodate a very simple issue. Housekeeping - these folks need some serious training. The rooms are not well cleaned and the staff does an average job cleaning. Not a huge deal for us, just making a note for the rest of you. Room service - the food is pretty good and I would have given an overall higher rating if they managed inventory. Ordered a cheeseburger - "sorry out of buns", next day "we have buns now but we're out of patties".....out of the pretty extensive menu you get whittled down to just a few items after you go (painfully) through the process of finding out what is and what isn't in stock. Internet - we explained when booking that I had to work remotely now and then and needed a good connection "no problem we have excellent internet" we were told. Day one we arrive there is NO internet. Thereafter we have to call every two or three days and ask. The on-hand staff can do nothing and they have to call their "IT guy". Attitude - unlike almost everywhere in the Philippines the general attitude about the issues with food inventory, KTV room, internet, and cleaning - the local staff at Aicila don't really seem to care too much or have any interest in actually solving things. Potential improvements: As I mentioned some basic minor improvements, which are nearly free to implement would make this a much nicer place to stay. - Manage inventory. Everything should always be in stock. - Help be proactive in solving customer issues - try to say yes or work out a solution - Smile once in a while. Everyone here acts so depressed and has no energy. - Train housekeeping - just some basics and a consistent process. - Train local staff to do some basic IT troubleshooting (reboots of the routers, adding load if necessary etc). We are traveling on vacation and have limited time to log into work and get caught up. Having no internet and waiting hours or days for your "IT Guy" is not acceptable.

The hotel was average. It has a KTV and guard on duty all the time. The hotel offers complimentary breakfast of your choice of tocino, longganisa, danggit, hotdog, and corned beef paired with rice, egg, and atsara. The room was small and the toilet was really small. Toilet and shower are in the same area their is no barrier at all. The staff are accommodating and friendly. The place is perfect for travelers who wants to go on a budget.