Diplomat Hotel

We booked the hotel for our daughters as they needed to go to Cebu to complete their Biometrics and Medical for their trip to Canada. We booked the stay through Expedia, paid for the 4 days and we were all set. After having to complete all the requirements to be able to travel, they arrived at the hotel to discover its been closed since the start of the Pandemic. Leaving the kids stranded to have to scrabble for a place to stay. I am not sure it's as much the hotels fault as it is Expedia and all of the other websites that are still offering this place as a destination. This is not the first time we have run into this sort of issue. I've attempted to contact Expedia for a refund, but I have been stuck in the automated service merry-go-round and not able to speak to a human. Very disappointing for sure!

Visited this hotel with my family, just a couple of days stopover. The rooms are acceptable, but the front desk will try to charge you for things you haven't had when you check out. We had to pay extra for a WiFi code, this is usually complimentary in most hotels, but we thought we would have one and had the 300 peso added to our room, when could not get it to work we explained this to the front desk, but they were not interested. In the morning when checking out they tried to charge me the 300 peso, I explained the service didn't work so I was not paying. They insisted, so I spoke to the manager. He also insisted, I agreed to pay 100 peso and said by being persistent and not being understanding I will never use the diplomat hotel ever again and would write a review suggesting others to the same. Try Richmond Hotel, much better service, complimentary wi-fi, better facilities, loads of competition in Cebu city, go elsewhere.

Been here few times now and love coming back. Very spacious room, quiet and employees very nice specially the ladies in the front desk. Securities in and out posting and the crews very attentive to customers. Cleaning the room everyday and everyone's friendly. Will be happy to come back because most of all, good value for money.