Hotel XYZ

No available parking upon check-in, refused to arrange dining table with friends at their 9th floor lounge, arrived tired at midnight from day trip but surprised to see aircon leaked and water all over the floor (thank goodness my open luggage was moved by my husband before we left that day) kitchen staff at breakfast told us cannot re-fill anymore at 0830 when breakfast is till 10am. Would not recommend staying here. Very tight hallways and mauntenance upkeep is very poor. The only thing that we liked is the food hence 2 stars for it.

Hotel XYZ has some of the friendliest staff I have ever met from my travels around the world. I am a US citizen married to a Filipina. We decide to take a vacation and my wife suggested XYZ and I am glade she did! Róse and Archy both helped me from thousands of miles away setting up the special occasion for my wife! They used WhatsApp to communicate effectively with me in a timely manner. I even could trust Róse and Archy with picking up flowers on my behalf with no assumption of being scammed or let down. They even upgraded the room with a tub for free!!! Róse made sure me and my Asawa were taken care of every step of the way. Even when a storm in Daram, Samar where my wife and family lives tried to stop our vacation. XYZ and Róse were kind enough to understand and allow me to reserve another day if we needed to! So if you ever visit XYZ Hotel in Tacloban say hello to the best employees Róse and Archy!

XYZ Hotel - Tacloban - ⭐⭐⭐⭐ - (stay May 2026) - VERY POOR internet service. Room is good with comfortable beds. Pool area is nice.  Food is very good at the restaurants.  (3 restaurants, a coffee shop ☕ and ice cream 🍨) The official website is outdated.  Location is good. Best place to stay in Tacloban.  They would have got 5 stars if it wasn't for the bad Internet service. Internet is critical in today's world... Life doesn't stop just because I am at a hotel with really bad Internet service.