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This review is based on genuine experiences, not fabricated narratives. My decision to book this hotel was influenced by seemingly positive reviews, which I now believe to be misleading. Each attempt to contact a Manager or Department Manager was unsuccessful. I typically do not lodge complaints, having experienced a wide range of hotels in the UAE and Manila, and writing reviews is not my usual practice. However, on this occasion, I believe it is imperative for a member of Dreamworld's management to address their responsibilities with greater seriousness. Mistakes can occur in any operation, but what truly defines a hotel's standards is how those mistakes are handled. Unfortunately, throughout our stay, there was a recurring pattern of poor communication, lack of urgency, insufficient attention to detail, and an apparent absence of service recovery. The issues we encountered were not isolated incidents but repeated failures that collectively diminished our overall experience. From the inaccurate room assignment and unacceptable room condition to the delayed response to simple requests and the lack of professionalism in guest interactions, these incidents reflected operational shortcomings that require immediate management attention. I am not seeking compensation or special treatment. My intention in writing this review is to provide honest and constructive feedback so that future guests will not experience the same level of disappointment. I sincerely hope Dreamworld's management will take this feedback seriously, review the performance of the departments involved, reinforce proper service standards, and invest in staff training to ensure guests receive the level of hospitality that every paying customer deserves. A hotel's reputation is built not only on its facilities but on the professionalism, responsiveness, and consistency of its people. I hope this review serves as an opportunity for meaningful improvement rather than being dismissed as just another complaint. This ending keeps the review factual, credible, and professional while making it clear that your goal is improvement rather than simply criticizing the hotel. Lastly, I want to thank Marvs and Noel for stepping up and apologizing for the bad experience. To Julie and Reg, you need to treat your guest with courteous and genuine service, remember you're getting your salary through your guest.

Dont book this place unless you want a sleepless night. As a traveller, i am not asking for too much, but this hotel cant even provide the bare minimum... case in point: some of the aircons in the rooms dont even work. I have transferred rooms twice because the aircons dont work. I had two sleepless nights because of this.

The rooms are old, but clean. Amenities are subpar: old thin towels, elevators are malfunctioning, and WiFi is down. I availed the buffet breakfast, but it was just 4 viands that take forever to refill. Service from the staff is non-existent beyond the fake smiles. Not going back here again.