Oxford Suites

Absolutely terrible room. Very Smelly uncomfortable bed and pillows. Moldy smelling room. Dirty and I could barely sleep. Everything worked but ac was loud even with ear plugs in. Variety of bad smells on the bed and pillows. From vomit to just plain bad smells. Yuck! 🤮

Appalling. I needed to go to hospital; they refused me a bigger room so my family could stay to support me. Wouldn't provide early beakfast for my niece going to work, didn't have any fruit choices, very irritable when asked. Moved room eventually, supposed to be 09:00, eventually 12:30, no communication, just left me waiting. Husband wrote 5 times including to the general manager, all ignored. When waiting for taxi to leave & after a month's stay they buzzed the room to ask when I was leaving. I was a single lady of pensionable age, sick in hospital, no care or consideration at all from OS. We had our wedding there in 2010, have stayed 6 times. We will never stay there again.

The hotel's ambience is too dark. When I Checked In no one approached me to help me with the luggage until they saw that I'm struggling and one staff ask the other to help me. You can see stains on the floor. When I arrived on my room we cannot open it because it's locked inside you know what the staff said to me? "Ma'am is there someone inside?" and I was like "Uhm, I don't know I am just about to check in" and isn't that's alarming? So someone can enter without them knowing? They know that a guest will check in and yet, they didn't checked the room prior? So I assume that they will transfer me to another room but after few minutes of them struggling to open the door they didn't offer to change room. They even told me to leave the other keycard on the slot inside so that the electricity will keep running even when I'm outside. But eventually found out that it's not working as well and they said that the room is "automatic" I checked everything coz I'm being paranoid that what if someone's inside the room because of the incident earlier? I checked the bathroom and all the cabinets. Then, saw that the door going to balcony is not locked so I had to call them to locked it. The AC looks so old and dirty, curtains looks like they didn't changed and cleaned those for months. The bathtub doesn't have stopper. I asked them and they just gave me an "improvised" stopper which can cause danger cause it has a metal that serves as its handle and it's pointed upward. When you use the shower the water spills thus the bathroom floor is wet and slippery they don't even have a rug inside the room. Very slow internet connection. Before I checked in I asked the hotel about the internet since I have to work there. They said it's fast and I will not have any problem. On my first day I mentioned to them about the slow internet and they just mentioned that it's because of heavy rain. On my 3rd day I lost my internet connection and cannot work I called the frontline and they said the same thing. I asked them what I will do coz I have work. They didn't even give me any resolution so I have no choice but to load my mobile data which is faster than their internet. Same thing happened the day after. The guard is sleeping at night. I went out with a friend and we go back around 3 am and the guard was sleeping he didn't even checked if the poeple going in and out are hotel guests. No one is at the front desk as well. I called them to request for some items but they mentioned that room service are no longer avaialble and that's around 7 or 8pm. So does it mean that if you have concern or emergency at night, no one will assist you?? The worst, late afternoon I accidentally closed my room door without my key card so I went down to ask for another one. The one that they provided did not work so they gave the room key to me. Past 6pm I went down to get some deliveries and I made sure to bring the keycard with me. I left the key coz I don't see any reason why I should bring that if I already have keycard. The keycard did not work again, the lock did not blink red or make any sound at all. I went back to frontdesk and raised that after few minutes they mentioned that they need to call a locksmith and I ahve to wait. Like, you don't have another spare key???? You don't have any other means??? So what is something's going on inside like an emergency or whatsoever? I have work at that time and meeting and I am already so stressed because of that and I can't contact Agoda hotline in the PH. After almost an hour, they finally opened the door. I called Agoda and when I tried to look for the keycard so I can take a video of the incident of that not working, I can't see it anywhere because their staff took it already. They didn't even asked me or informed me about it. So what if they took other things like my personal things aside from that? This hotel is not secured.