Planta Centro Bacolod

Very nice old hotel. I last stayed here 10+years ago. At that time the restaurant was fantastic. This time I was really disappointment. Free breakfast does not include reservations made on line! How else do you book? Regarding the restaurant, the chef or whoever is garnishing the dishes is sauce crazy! So much sauce I couldn’t eat the food. Including onion rings with ketchup flooded over all of the rings. This really ruined the stay as I’m handicapped and my meals were limited to the hotel restaurant. I wouldn’t recommend eating here. I stayed in a residence suite which was great. But I didn’t have maid service during my entire stay 4 days. I wouldn’t recommend this place for more than a one day stay with other dining options.

Planta Centro Bacolod Hotel  experience last Feb 2 to 3 2026. TLDR. As a frequent customer in this hotel, I got surprised to see dirty sheets, and toilets, as well as poor customer service. I arrived at the Hotel passed 5 pm. When I was about to inform about my check in, the Lady 1 (cashier window) was entertaining a guest. So I fell in line. But there was another lady (Lady 2) in another window (receptionist window) but since there was no customer, I transferred to her window. I patiently waited but she left after few minutes. When she came back, I saw her chatting with the lady in the cashier window. I believed she already saw me because she took her seat. And so I called out to her, gave my ID and she pulled out the form. When she gave the instructions to sign the form. She gave me the key card and I left the front desk and walked towards the elevator. I noticed there was no staff or room attendants to assist with my bags when I was in the lobby. I already pressed the elevator button when I heard someone calling “Miss!“. I turned my attention to front desk. Turned out they were calling me. I thought I forgot something. When I approached the front desk, they changed my key card from 205 to 214. I said “so Mali ung binigay nyo, Baka iba mabuksan ko“. Instead of being apologetic, they just laughed. RED Flag. When I opened the room, something is not right with the key card because the light did not work so I pulled it out. After a few seconds, the lights turned on except for the lamp and TV. I called for assistance. When the room attendant arrived I told him “nobody even assisted me to the room." To think we always check in this hotel from Manila“. But I was surprised with his answer “nanyapon pa..“ (still having dinner). another RED flag. Another RED flag. As I made the bed, I noticed a smudge and strand of hair in the pillowr. I looked at it closely, the smudge looked like some dried liquid. I called the front desk and requested for another pillow case. It was a long day and I brushed those lapses off. I just need to freshen up and sleep. But the another RED flag that is already NON NEGOTIABLE. Your toilet bowl is NOT a hotel toilet bowl but that of a public toilet bowl (Pls see pictures).  I flushed the toilet and there were black specks looking like sand coming out along of the water and the stain inside the toilet was also there. I found it so disgusting to even sit in this toilet, not like a hotel but that of a Public toilet. Also, the rug inside the CR was not even replaced! (see picture) I called the front desk to raise this concern and requested to be transferred, to a decent and clean room, which they promised to do so. After thirty minutes that took like years, , there was no update so I went to the front desk to check what happened. I looked for the Manager on Duty but I was told that her shift was 9 to 5 pm only. I looked for their 2nd in command to raise my concern and the receptionist said she is the Senior (Lady 1 Cashier window). I showed her the pictures of the public toilet and she told me that my new room is being prepared. When I went back to my room, I saw Room 214 being cleaned by staff (same staff who assisted in TV, lights). I got transferred after 15 more mins. The TV in the new room was not working and they need to pull out the unit. Another few mins later, another staff came in to assist to fix the TV. After that, I had a good sleep though. 😊 During my check out at 9 am, I was greeted by front desk staff with full enthusiasm (different staff). This was not the first time I/we stayed in Planta. The customer service I experienced during my stay was far beyond compared to our stay before.  I'm aware of the hotel amenities but Hotel SOP like Customer greetings, check IN/OUT procedure (time in/out) Wifi connection, cafeteria and other hotel amenities were absent/ NOT introduced during Check IN. These are BASICS for your front desk staff. I'm pretty sure they know that they play a vital role in your business as frontliners. Customers with pleasant experience will definitely come back. I just hope the hotel improves on those Red flags I mentioned here, re-orient the basics and train your front desk staff  about customers.

for an overnight stay despite an outdated vibe and with fluctuating internet connectivity, we still had a pleasant respite. our room has twin beds, smells alright and the linens are clean. toiletries are incomplete but they would do. breakfast menu is limited to silog (fried rice with cooked egg of choice) combined with preferred meat (beef tapa, corned beef or sweet ham) meals. quite bland actually, but hey, better to fill your growling tummy with something edible rather than zilch. you could tell this hotel is short staffed because the service was slow. we could see the reception personnel multi-tasking and grapple which task should be prioritized first.