Big Creek Mansion

It looks like it’s under construction and from previous reviews, it seems to be in such condition for quite some years. The hotel doesn’t have a sign outside so you’ll never notice it unless you ask the locals. The rooms have a horrible odour and the shower galley stinks like hell, not to mentions the number of broken plugs, switches and lights. To top it off, our bed had also bed bugs - utterly disgusting. We’ve done a big mistake not checking the reviews before booking. The location is great but the hotel is in a terrible mess. On a good note the breakfast is ok, they change the bed sheets once every 2 days and the staff is welcoming and helpful. On New Years Day the management organised a party and invited all guests at the hotel.

We visited this hotel last Aug 13 - Aug 16 as part of a package tour that we found in Facebook. The pictures on the voucher that we received do not reflect the true state of the hotel. We arrived in El Nido around 1015PM and had a hard time finding this hotel because there isn't any visible sign outside their gates. There seems to be no security in the area. There were a lot of bystanders around the area which made us uncomfortable. We are not judgmental in any way however, because we are in an unfamiliar place with no one around aside from "tambays", we felt unsafe. It was hard to find the main gate because of the hardware supplies that are stored in their main driveway. I later learned that there is a hardware store beside the hotel and they use the front gate as their stockroom. The staff are nice and polite. They are very easy to talk to and seem to respond to our requests as fast as they can. They even let me refrigerate our bottled waters and other drinks. However, I feel they are severely understaffed hence, the receptionist has to often leave her post to help with cleaning or preparing for food for the guests. Our room (Room 201) was a little bit clean when we arrived. We cant help but notice that the bed sheets were smelly and the closets were so dirty and smelly. The cleanest part of our room was the floor (which had dead insects) and the rest room. Our bed had insects on it too. The ceiling had these strange reddish brown dots, streaks, and marks. We were unable to identify what these marks were. The internet worked well during our stay. I am thankful because I was still able to do some office work while we were there. The shower's water pressure was so weak. The faucet had stronger water pressure. The water from the bidet smelled like stagnant water. The food was not so great. Everytime we ordered scrambled eggs, they would always bring sunny side ups. The tocilog tastes okay, as well as the bacon. The cornsilog was very salty, and the cheese pancakes were not tasty at all. It was noisy in the afternoon to early evening as there were construction workers working on the building beside our room and the renovations on the third floor. We were able to sleep peacefully in the evening regardless. I can only give points to this hotel for it's helpful staff, the beautiful pictures we saw from the tour agency's voucher and its proximity to the El Nido tourist strip.

Very disappointed with the place. False Ad, staffs were very rude and acting like they don't care if they will lose a customer because they can always find another ,mosquitoes and insects everywhere, stressful place all in all.all they really want is money from you. I suggest you check out their terms and condition to make sure.Totally not a good place to stay.You can find much better place with reasonable price when you get there.