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Reviews from Guests

2.0/5

tripadvisor

40

Reviews

from real guests

LesContessa

4

/

5

I still remember the first time I stayed here. It was amazing. The staff and the price was the reason why I came back. I only stayed here because I needed a place to work in Clark and this was my best option so far. The price was reasonable for a night stay and the room came with a free breakfast. I was glad. I will always consider this hotel whenever I needed a place to stay in Clark. The staff are still really good and accommodating. They are still one of the reasons why I come back. Thank you Clark Imperial Hotel.

seeker2020

4

/

5

It is a good hotel located one road behind perimeter street. Pros 1) Walking distance to mini market, jipney station, wet market and food stalls. 2) The entertainment centre is within walking distance. 3) The front desk personnel are very friendly and helpful. 4) Rooms are clean. The room comes with complimentary water, kettle and simple bathroom utilities. 5) Breakfast is simple. Cons 1) The aircon was noisy. However, the housekeeping team quickly changed my room without much fuss. 2) Not many varieties for breakfast. It takes a while to be served (as they cook it fresh 3) The details of visiting guests were not recorded. Perhaps it would be good for the reception to take the details and call the room once the guests leave. 4) The hotel is located on one road behind perimeter street. Felt a bit uncomfortable when walking back late at night to the hotel. 5) Not much TV programme screened Overall, good hotel. Will stay there again.

canaima2018

1

/

5

Worst experience ever and I travel a lot for business. The first day I checked in 12" by 24" ceramic tiles fell off the bathroom walls hitting me in the head and shoulder. i checked the other tiles on the wall 5 to 6 tiles were loose just sitting there to fall at slightest vibration. This meant that these walls had not been cleaned in a long long time or the cleaning crew would have known these were loose. Was moved to another room. The bed sheets were white 10years ago. Now they were stained and disgusting. Bed was a lumpy spring bed. then to top it off the aircon was basically a fan no coolant. The next day they offered to move me again, Sorry but enough is enough moved to another hotel instead. They then refused to refund the remaining time i had booked to stay there. That should have been my first clue when they charged upfront for the 25 days i was booked to stay there. DO NOT BOOK THIS HOTEL EVER.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi