Platinum Palace Residence Poznan

We booked into this place for a family weekend, city break. First impressions were good, but that soon changed. The corridors were narrow and the room was literally falling apart - beds ripped underneath, door frame in bathroom literally pulling off, loose tap, mould on the bathroom blind and condensation on the window frame. The rooms were poorly designed and it just felt claustrophobic. Although the service was quite friendly, it seemed there was quite a bit of disorganisation and chaos. Breakfast was just ok, but there was a half-hearted effort to ensure everything was in ample supply and hot. There just appeared to be a lack of management and clear vision for this hotel and a refurbishment is definitely needed together with some staff training to at least make them feel motivated and proud and not withdrawn and embarrassed. However, the location was surprisingly good as we got to see the lesser visited parts of Poznan in that area which were very interesting. I was expecting more for my money and will not return unless some changes are made.

The hotel was selected by my hosts from the university. It is very convenient to the university, a grocery store, and one block from a collection of incredible restaurants and wine bars. The walk to Old Town was 45 min and lots to see on the walk. I had a room in the new extension, and it was very comfortable, especially the bed. I was happy to see the staff follow environmentally friendly protocols with towels and sheets. The breakfast had a nice selection of foods. The restaurant food is excellent and the wine selection is great. We had a conference dinner in the "garden room," and the ambiance was wonderful. The staff is super attentive. I had a 4 am taxi to the airport and packed breakfast to go. I would have given 5 stars, but the current construction made walking between the buildings inconvenient.

Stayed for 5 nights in this lovely hotel. Staff are very pleasant and super helpful with everything from directions, storing baggage even finding a good bike shop. Good breakfasts and lovely meals in the restaurant. Definitely return here.