Hotel Swing

Stayed here over christmas as part of an organised tour. Very clinical and unwelcoming, in the middle of a commercial estate. Room was quite depressing and there was no comfortable seating area/lounge. Breakfast was ok, but the evening meals were dreadful, only one choice so a case of take it or leave it.!

We stayed over Xmas as the main destination of a coach holiday. As a Xmas holiday, the experience was abysmal. Dinner was served in an overlit room reminiscent of a conference hall with zero festive atmosphere. Staff were unwelcoming in general & the food of a poor standard with no choice @ dinner. There was nowhere to get any refreshments during the day. Rooms were clean but poorly lit with very uncomfortable beds. Our room had peeling wallpaper, dirty net curtains & a broken lamp. The location is good for parking but a long way from the historic centre.

We visited as part of a coach party over Christmas. Room was average but not cleaned thoroughly and the lighting in the room was not good. Meals were taken in a canteen style dining area with no atmosphere. While the breakfast buffets were good, the dinner buffets were extremely disappointing - no choice, no fresh vegetables or salad. The selection on Christmas Eve and Christmas day was unbelievably sparse and very much freezer to oven cuisine! Staff were typically young and uninterested, spending more time grouped in a corner chatting than being bothered with us as guests. There is no lounge area to sit and the only bar was inside the dining area. The spa area was closed for most of our stay. The hotel is situated on the outskirts of Krakow with nothing in the vicinity open for most of our stay. I was far from impressed with this hotel as a place to stay as part of a coach party over the festive period.