GEM Hotel

Absolutely disappointing – never again! We arrived at the hotel around 11:20 p.m. because we were stuck in traffic. Despite a valid booking and sufficient cash in euros, we were denied check-in because the hotel accepted only Złoty – without offering us any alternative. In an EU country, it should be natural to at least accept euros or find a solution. Instead, we were sent away chillingly with the statement that we only had until midnight to change money somewhere – which was simply impossible at this time. We stood desperately on the verge of sleeping in the car until we found another hotel that accepted our euro payment. Nevertheless, this hotel now demands the full amount from us, although we could not stay at all because they did not want to accept our money. Service: Disaster. Customer friendliness: Not available. Never again this hotel – absolutely not recommended!

The service is not kind. They do not let you go out of your room from 22:00, they tell you that you must come back to your room. I paid for a service and we didn’t like the treat of the reception. I don’t recommend it.

Hotel is in a quiet place not so far from Wroclaw center and from the highway. TIP: if you are with a car, drive straight to the back entrance (51°7'32.62"N 17°4'11.94"E) as main gates are always closed for cars. At the back entrance take parking ticket, later during check-out replace it to the free exit ticket. Check-in itself was fast and smooth. Room on the top floor was spacious, very well maintained and equipped (air conditioning, digital safe box, minibar, tv, work desk). Air conditioning was silent (had to play with remote a bit). Window blinds made our sleep even more comfortable preventing from morning sunlight. Bed was twin rather than double. Breakfast was super: good selection and tasty.