Mercure Mragowo Resort & Spa

Old hotel - PRL style! I had a room in a basement with stairs and my mother had problem with leg to go to the room. Food - terrible! Staff with no experience with people interaction! Water in swimming pool was cold! Food with soda! Awful!

We went there with family for a week with tennis. It’s an old post communist hotel, with some renovation completed. Few things do not work like bad lamp that can not be repaired or constantly demagnetizing access cards, even if you keep them off the phone. Overall surrounding is dirty, tennis courts are not well maintained with trash around and missing basics like chairs etc. In the middle of the stay they organized conference, moved dining to little room in the lobby keeping conference people in the restaurant, kids dining moved to the basement with entrance trough trash. No heads up for this conference or changes to logistics so we were learning everything after things happened . Due to conference loud during the night, drunk people knocking the doors, and couple of other points not worth mentioning. Can not sleep with open window, as it was close to fun area, where they put ashtray and cigaret smoke was entering the room all the time. One positive is food tough which was very good.

Only bad experience. This is very old hotel, with ugly carpets and PRL - furnitures. Better management is very needed. Disrespectful to the client and unprofessional service - staff and director of the hotel too. I am sure that you will find better alternative for your holiday or short stay.