Vila Nova

I stayed here in May and recommend it. The hotel is very well located, has parking and clean. Great for a weekend or business trip.

If you’re planning a trip to Ponta Delgada, especially if you’re traveling with children, I strongly recommend looking elsewhere. The continental breakfast was one of the worst I’ve experienced. The pancake machine barely worked, the bread was consistently stale, and on one morning the fruit bowl was full of fruit flies. It was so unappetizing that we ended up leaving the hotel almost every day to eat breakfast elsewhere. The room was just as disappointing. I paid extra for a suite and expected a much higher standard. Instead, I was greeted with a strong mildew smell as soon as I walked in. The carpets were stained, and the room felt worn and poorly maintained. It certainly didn’t reflect what I’d expect from a suite. The biggest disappointment, however, was how unwelcome we felt as a family. We traveled with a large group that included several children. Due to the rainy weather, we spent time in the hotel’s lobby and lounge areas—the exact spaces intended for guests to gather. Our children were simply being children, and at no point were they destructive or out of control. Despite that, the staff repeatedly gave us disapproving looks and made us feel as though our presence was an inconvenience. No family should feel uncomfortable for using a hotel’s common areas as paying guests. Overall, this hotel fell well below expectations in terms of cleanliness, quality, and hospitality. I would never stay here again, and I cannot recommend it to families. Even if you’re not traveling with children, there are several nearby hotels that appeared cleaner, more updated, and far more welcoming. I rarely leave negative reviews, but I hope sharing my experience helps other travelers make an informed decision before booking.

Very good hotel, very clean, staff very friendly and affordable and in excellent location