Casa Amarela - Turismo de Habita

We fell for Casa Amarela beauty and charm as anyone would, it looked amazing. So we reserved a stay there back in April 2025, via their recommended agents, Trip.com. We received confirmation from Trip.com along with a booking number. We emailed Casa Amarela before arriving on the 12 Oct., giving our estimated arrival time though received no response. We arrived to find the hotel locked up, no one apparently there with a note in the door, see picture, saying our reservation had been transferred to another hotel in the town. While experienced world travellers, this has been the first such experience for us and we were shocked, angry and disappointed. The replacement hotel was adequate though featureless, and we would not have booked it knowingly. The manager there could not explain to use why we had been transferred to stay with them. I rang Casa Amarela the next day and the manager(?) said that the air conditioning had failed ‘a while ago’ and that it was the responsibility of the booking agents to inform us. I said that Trip.com did not and that the first we were aware was turning up on the day of our reservation and seeing the note he had placed in the front door and that this was not good enough. The manager did not accept responsibility, became defensive, saying that ‘all hotel reservations get passed around booking agencies now and that this occurrence was not unusual’. We think that his hotel should have taken responsibility for informing us prior to our arrival so that we could have changed our arrangements and obtained a refund. If a hotel is unhappy with the service of its booking agents, it should change them not wash their hands and blame others. We thought that the managers actions and response were poor and unprofessional. See now too late, on reading all the reviews of this place on Tripadvisor, that others have had booking problems there so beware! ps Castelo de Vide was worth visiting despite this!

Very nice surprise in this pretty village of Castello de Vide. Typical establishment, perfectly maintained in perfect decor and real cleanliness. Our room overlooked the valley, we slept with the window open and the sound of rural life when we woke up in the morning was a real sweetness that made us feel like we were on vacation. As for the breakfast, just exceptional with delicious local products, and a very warm lady serving. I wish you the best to come...

This is a delightful guest house situated in an old aristocratic building with a warren of rooms all heavily decorated in period style. The rooms (we had 2 for 1 night) are beautifully appointed with all comforts. My room was very spacious with two windows looking over the adjacent valley. The bathroom, however, was rather ugly, if spacious, tiled in every direction in a mottled and slippery mustard tile, with a shower over the bathtub. Breakfast was spectacular, with many choices, including eggs. A real attempt to provide interesting local fare was made. Parking very easy in the street outside. Highly recommended.