Cs Sao Rafael Suite Hotel

Just on our final day at the hotel and have really enjoyed our stay. The hotel seemed fairly quiet, there was plenty of space around the pools and it was easy to get a table in the restaurant. The staff all seemed friendly and the food was nice with lots of variety too. The only minor thing I would mention is that when we arrived we couldn’t check into our to until about 4pm which seemed quite late so we had to hang around for a while. This felt like wasted time. Overall, this is one of the nicest holidays we’ve had and would definitely consider returning to this hotel.

This hotel is a 3 star at a push. If you have an early flight you won’t be able to have any food or drink unless you pay as the AI doesn’t start until 3pm despite what time you arrive. You will need to come back to reception to get your ‘band’ then. You can use the ‘facilities’ which is basically nothing but you can’t get changed anywhere other than the hotel toilet cubicle! There is only vending machine coffee & you can’t get a cup of this until you go to breakfast in the morning. There are no other machines around. It’s not good coffee either. There are no cocktails included or branded spirits. The fizzy drinks are flat. Even if you upgrade to their premium ‘band’ at €28 euros per person per day you can still only get limited drinks from certain shelves & the cocktails are absolutely disgusting. They put a ton of powdered brown sugar in & whatever they think it needs after that. They make it up as they go along. They serve spirits & mixers in a wine glass! The cocktails are comical. The bar staff have absolutely no idea what they are doing & cannot understand anything you ask. There is only one very tiny bar by the pool & everything is served in small, smelly plastic cups. The bar by the restaurant is only open in the evening but is the same standard as described above. There is one small food buffet. It’s ‘okay’ but not a great variety & not great tasting, also lukewarm warm food. The staff aren’t very friendly & can barely understand anything other than the odd person on reception. We were given a disability room even though we did not request this as no disabilities. It was awful!!! Fortunately, because we booked through a golf agent we got given a different room after the first night. This was only because the hotel have around 100 guests per month sent to them by the agent otherwise they were not interested at the hotel. It’s not clean. It’s not unbearably dirty but it doesn’t feel nice to stay at. There is no entertainment. I’ve never seen the pool being cleaned & it looks grubby. They seem to make it up as they go with their rules & what’s allowed & not allowed. We are only here for 4 nights & my husband & son had golf for 2 of those days so it was manageable but certainly not enjoyable. There is no way this is a 5 star hotel. It’s more like a 3 star but even a 2 star in some aspects. Would NEVER return or recommend. If get it for a very reasonable price & use it only as a base for golf then it may be ok for you. I’m just grateful we weren’t here for a week!!

Everything very good, from food, employees and the animator André 5 stars, very good even