Falesia Hotel

Overall a nice first stay at the Falesia Hotel. Pros: Clean, comfortable beds, lovely tranquil gardens, plenty of sunbeds (although less so with umbrellas), good breakfast selection and pleasant staff, nice indoor pool and spa facilities. Cons: no water in rooms from day 1, relatively limited dinner selection, shuttle to and from beach could be more frequent, or a larger shuttle used for convenience. I think some of the reviews expecting Ritz Carlton treatment from this hotel are frankly comical. The staff are pleasant and anything you ask for is not too much trouble. Ignore the overly bad reviews.

We had an outstanding stay from start to finish. The rooms were spotless, the food and drinks were excellent and very reasonably priced, and the pool area was superb. The location is ideal — Falésia beach is only a ten-minute walk away. I would particularly like to highlight Junior in the restaurant, who genuinely made our holiday special. He is friendly, polite and great fun, and he made us feel welcome every single day. All of the staff were excellent, but Junior stood out. He represents the hotel exceptionally well, and I would sincerely encourage management to consider him for a supervisory or managerial role — he is exactly the sort of person who brings guests back. We will be returning, and we very much hope to see him again. Getting around was straightforward too. Reception will call a taxi for you and one arrives within five to ten minutes, and fares are very cheap. All in all, a fantastic holiday. Thank you to the entire staff.

First visit here: Great customer service from reception to spa. Everyone was keen to please. Gardens were lush and the rooms were spotless! The indoor swimming pool was a welcome addition which was used daily and was never busy. Only negative was no water in the rooms and umbrella sunbeds were rare at the poolside after 11am. Overall, really enjoyed the massage, attentive staff and the food!