Positive point
1. Location (but does not justify so many negative aspects).
Negative points:
1. Old and uncomfortable apartments: furniture, decoration and beds without comfort.
2. Cleaning (there was hair on the floor and the toilet and toilet with signs of insufficient cleaning! Complaint made and no sign of concern from staff.
3. Insufficient elevators for the 15-story building (many guests after long waiting opt for stairs with small children etc.)
4. The Apartments are not subject to inspection before the guest exchange (only a cleaning confirm description in point 2 above) which leads to the fact that we have encountered damaged equipment.
5. The most severe (apart from point 2): general staff antipathy with rare exceptions. There were several episodes of lack of basic training to deal with the guests, lack of sensitivity, professionalism and empathy.
In the face of anomalies detected in the apartment instead of taking responsibility and seeking to minimize the disturbance caused to the client, they have a lamentable, déspota, arrogant, poorly polite and empathic attitude. Without resorting to the details the immediate conclusion is that the staff (starting with the manager of this apartment hotel) need training urgently under pen, as we, bring many other customers, not want to come back!
