Hotel Sol Algarve

We enjoyed our 2 night stay .The room facilities were very good, and breakfast was very good . Staff were very helpful . The location was great for exploring on foot .

Just ok, close to lots of stuff. Elevator broken, always a treat packing suitcases up the stairs, check in was long, just ok

I booked 8 nights in this hotel and I have just left after 4 awful nights. This is my first holiday in 7 years and it has been ruined by the extremely bad attitude of the management towards paying guests. I'm a 70 year old man and was woken at 4:00 a.m. on the first night by a loud buzzing noise in the room. It sounded like an electrical fault. I did not get back to sleep. I told reception that I felt unsafe and asked to be changed to another room. It took 4 hours to get a response from the director of the hotel, and she said no. I asked again and she said yes, for 42 Euros 50 extra. I paid this under duress, stating that had it being an electric fault and the room caught fire my life would be at risk. This made no difference. Today I've checked out and into a far better hotel, Senses Eva, as I am suffering from severe back pain due to the hard mattress and the headache from the very lumpy pillows in the room. I've made a phone call complaint to booking.com, who are looking into getting a refund for the additional room charge and also for the three nights I will not be staying at this dreadful place. I'm fairly sure they won't refund me. The Spanish director of the hotel, a woman was shouting at the assistant manager in Spanish when I was trying to explain why I feel they are totally wrong in the way they have treated me. She basically doesn't care, and just became defensive. Booking.com emailed me this morning to say that the hotel that has refused to refund the money I paid to change rooms and also will not be refunding me for the night so I did not stay in the room. I don't find that surprising but quite typical of the way this hotel treats its guests This is the first hotel review I've made in over 10 years. And the first bad one ever. This is a bad hotel, and they do not value you as a guest. You have been warned.