Luna Perola Do Algarve

Further to my review the young man at reception was very ignorant the tap was hanging off in bathroom add the dead cockroach in corridor the whole place needs a deep clean

This is the worst hotel I have ever stayed in. The reception is clean however the rooms are awful. The rooms are really dirty and outdated. The rooms had a really awful smell, in the bathroom the taps and shower was full of hard limescale the bath was stained. On one evening I went to take a shower and there was no hot water was told to wait 2.5 hours because the boiler was plugged out. On our first night we were awoken by the receptionist at 2am standing over us in our room asking what our names were because apparently we were not on their system. When we went to check the next morning the day time receptionist had said our names were on the system. The bar man at the pool was so rude and so unhelpful. The cleaners only came in to make the bed no clean towels given the bins weren’t emptied and the used towels weren’t taken away. The pool area was never cleaned there was rubbish blowing around and cups everywhere for the 3 days I was here. The toilets down at the pool are filthy they had no toilet roll ever. The hotel claims to be family friendly with entertainment which is not true at all. I would not recommend this hotel to anybody.

Had a terrible experience at this hotel, on the first day, we arrived at 11am and we were told our room wasn’t even clean and couldn’t check in until 4. Eventually when we did check in and got into our room, we had WARM air-con, lights weren’t working, and staff took ages to accommodate us. This problem couldn’t be resolved, so we got moved to another room, same problem, warm air-con and NO TV! Third time lucky, we got moved again and we had cold air-con. The staff at the bar were very slow taking ages to serve drinks and to get a decent service. Food was poor, and not to mention the fact there was no cutlery and got handed a STRAW to eat my food with! Ignore the 4* rating as it most definitely is NOT 4*. I would rate it at 2.