Porto Bay Falesia

Unfortunately, our experience with the pool area was very disappointing. The cleanliness was completely unacceptable. There was bird droppings on the poolside floor and even on the sunbeds, which clearly hadn't been cleaned properly. Pine needles and other debris were left scattered around instead of being swept away. The pool surround felt unhygienic and poorly maintained. What was most concerning was that all of this dirt and debris was being blown or washed into the swimming pool, creating a potential health risk for guests. A swimming pool should be kept to a high standard of hygiene, but this was far from the case. The lack of basic cleaning and maintenance made it difficult to relax or enjoy the facilities. I hope the hotel takes this feedback seriously and improves the cleanliness of the pool area, as it does not currently meet the standard guests should expect.

Warm welcome on arrival and service throughout was excellent. Stunning views. Good programme of activities- I particularly loved the yoga each morning with Nicole or Philippa. Being able to use the facilities at Portobay Blue Ocean is a bonus and would definitely recommend the Flor de Sal restaurant. We will return!

Everything was very good, from arrival to departure everything was fine. Nice staff, great food.