Monte Dourado Resort

Pleasant and efficient staff Top-notch apartment 👌 very well equipped, very comfortable and very clean. Exceptional sea view! Human-sized complex: numerous pools which means you don't feel like you're on top of each other. Ideally located: Close to the city center and its activities, a stone's throw from the beach. Very quiet, however. Only negative point: not suitable for people with reduced mobility: many stairs.

This was our first time to Carvoeiro and we loved it. The resort is small but plenty on offer with a beach close by and lots of fantastic restaurants. The apartments at Monte Dourado were great. All very clean, well equipped and spacious with lovely balcony areas. There are quite a few pools and they never got too busy so plenty of room for the kids to play and enjoy themselves. The only slight gripe we had were other guests putting towels out on sun loungers first thing in the morning and then barely returning during the day. The hotel told people not to but it wasn’t enforced so happened pretty regularly. I know it happens at lots of hotels but just a bit frustrating. Overall though, a great stay in a lovely resort

This is our 5th time staying in Monte Dourado (family holidays typically 8-12 day duration each June/July). In our experience, the location and facilities have been exactly as advertised. The apartment allocated on each occasion matched what was advertised to us, (the ladies who clean the apartments were always so hard-working in hot conditions and manage to leave the apartment spotless). However, this year was a most disappointing and upsetting experience, our apartment had a repeated issue with cockroaches !! To say the least, it was a shock and made sleeping there most uneasy (especially for my children who are not used to seeing a cockroach as they sit on a toilet). The cockroaches seemed to be coming from drains near the shower and behind the toilets but of course, always hard to be certain. We were on constant alert (day & night)... not once did we open a window, and we barely opened the patio / front doors to enter/exit and not a crumb of food was left on a worktop. We are aware that extra high temperatures makes management of such an issue more difficult, however, Monte Dourado's Reception's lack of response was appalling, incredibly disappointing and unprofessional (not least given the price of this accommodation), they showed absolutely no interest in addressing the matter or any attempt at reassurance, we reported 4 separate finds of cockroaches over 11 days. At first, they said they'd send Pest Control but that never happened, then they said they'd sent a staff member up to look but that also never happened. We did spot a Pest Control van in the Monte Dourado estate, we guessed we were not alone, and sure enough we overheard other guests speak of their own similar issues there. In truth, the Management/Reception were the real disappointment, it felt like guests shouldn't bother them with such a matter - we should expect it - and not concern ourselves over potential hygiene/health/comfort implications. On the date of our leaving (whilst returning the apartment key), I reported another cockroach (kitchen) to a different staff member at Reception, the information was received similarly... a mere 'sorry to hear that' and eyes cast to the next set of guests who were about to check-in... no sign of surprise or seeking details or recording such for future action. One could easily tell that we were part of long list of people who have made a complaint.