Hilton Vilamoura As Cascatas Golf Resort & Spa

The welcome at the reception was friendly; after the explanations, we went to our rooms. ~~~ Luxury room means standard ❗️ No charm, sad and unwelcoming. Cleaning depends on the day 😕 Little storage, free safe, Wi-Fi, television, French and Italian channels... tea and coffee making facilities, two free bottles of water every day... doing a complete check before the next guest arrives would be normal... a faulty power outlet.. Balcony on the parking side for us. ~~~ Bathroom: very high and wide bathtub Shower and toilet not separated Very narrow, deserves to be renovated Redoing the seals and changing the shower head 🚿 would not be a luxury, and there is a lack of pressure.. Toilet that runs continuously; this problem has certainly been going on for a long time ❗️ 2120 ~~~ Full breakfast but lacking homemade good coffee friendly and helpful staff ~~~ Half-board dinner A menu with 5 appetizers, 5 rice dishes, and 5 main courses and desserts; if you stay for a week, you have to eat the same dishes 2 or 3 times because after 5 days the choices are limited. The evening cuisine is good but simple; I think a buffet would have been wiser, or offering suggestions.... ~~~ For the last evening, we were surprised to be able to eat à la carte differently. The dishes were very good😋 efficient, helpful, and smiling staff High drink prices ~~~~ Exteriors: 3 unheated outdoor pools an indoor pool with 85 cm of water ~~~~ Poolside dining prices are excessive, as are the drinks ~~~ pool service needs to make an effort Put the lounge chairs back in place, use them more, remove the towels, pick up the trash... ~~~~ Spa: pools and jacuzzi under renovation ❗️❗️ hammam and others available ~~~~~ A free shuttle is available to take you to the marina and beach From Monday to Sunday. Starting at 10 a.m. ~~~ Tip: rent a car 🚘 €187 for three days with comprehensive insurance “luxair” Stay from September 21 to 28, 26

We were very pleased to be upgraded to an apartment, which we really appreciated. The apartment was spotless and well maintained, with a good, modern kitchenette equipped with dishwasher, washing machine and a full-size fridge. The view over the golf course was also fantastic. The only minor issue was that the water pressure was not particularly strong, and it took a little while for the water to heat up. However, I understand this is a large resort in a relatively older building, so it was not a major concern. One thing that I feel has a negative impact on the overall guest experience is the strict policy of providing only one towel per guest for the pool loungers. The towel is not large enough to cover the entire lounger, meaning that either your head or your feet have to rest directly on the cushion. Unfortunately, most of the cushions had visible water marks and dirt, which was not particularly pleasant. Perhaps the management could consider providing larger pool towels or cleaning the lounger cushions more frequently. This would make the pool experience much more comfortable and enjoyable for guests. Overall, we had a very pleasant stay and really appreciated the apartment upgrade.

We stayed here as a family of 4 in September 2026. Overall a good hotel, not perfect, 4 out of 5 seems fair. Reception staff were welcoming, and promptly resolved a few issues/queries during our stay, e.g., challenges getting through via phone to Room Service shortly after arrival. I was disappointed that a late checkout was not available, having never encountered this in other 5-star hotels over the past 10 years or so (I don’t mind paying a surcharge). Food was good in the poolside bar; we ate here most days for lunch and on one occasion in the evening (kids menu available). Breakfast buffet was plentiful and stations replenished promptly. Two gripes were the absence of any smoked salmon and the choice of fruit juices was quite limited for a 5-star hotel. Coffee/tea service was always offered and we promptly seated around 09.00 each day. The hotel’s Beach Club (My Al Mar) was worth a visit, the beach itself is pleasant with fine yellow sand and clean seawater. Food was good here too, prices slightly less than the hotel itself, and service friendly/responsive. The gym had relatively new equipment, and was a decent size compared to other resort hotels. We only used the ‘main’ pool area and never had any trouble getting a sunbed. Poolside attendants in charge of handling the towels need some better training in customer service, e.g., often indifferent to the point of rudeness and they lost my towel cards on one day. Other info: Restaurants (outside the hotel) worth checking out in the evening: Splendido, Grace’s, Julius, and Retinto Rodizio. All have a kids menu for fussy eaters. United Kitchens of India had excellent food but more suited to older teenagers/adults. Uber was ~5 Euros to the marina or beach, ~25 Euros to Faro Old Town or Airport.