Atlantida Sol

I spent a weekend with my family, my wife, daughter, and in-laws at this hotel. If we go by the price, okay, cheaper than the others, but the quality is very lacking. Hotel needs many renovations everywhere, from the dirty pool Hotel entrance with the garden wall from, breakfast very much desired

Initially we had an extremely negative experience in this hotel. We paid about 120€ for a stay that was an authentic disappointment: poor service, degraded facilities, works in the bathrooms of the indoor pool, cold, lack of conditions to use the spaces and a room with views of the hotel's backdrop / garbage. The breakfast also left much to be desired, with little variety and lack of rest even within the schedule. After the review we left, we were contacted by the manager, Mr. Shata, who apologized for the situation and acknowledged that the hotel was going through a complicated phase. As a form of compensation, he offered us a free night to try to have a different experience and regain confidence in the hotel. For several days he insisted on us to set the date and also asked us to remove the negative review from Booking, ensuring that after the new stay we could leave a new more fair and updated opinion. We trusted the word given. We removed the review after this insistence and since then we have simply ceased to have any response. The manager stopped answering calls, stopped answering messages and never confirmed the promised reservation. The most serious in this situation is not only the bad initial experience, but the lack of professionalism, consideration and honesty demonstrated later. It is unfortunate that a customer is encouraged to remove legitimate criticism with promises that are not fulfilled. Unfortunately, this second attitude ended up leaving an image even worse than the very stay.

Friendly and helpful staff. Good breakfast, dinner for groups one-sided and not served hot, could be better. Room overlooking parking pity.