Casa de S. Thiago do Castelo

I am very disappointed by my experience at this hotel, despite the many positive reviews. During my stay, I was wrongly charged two nights, with debits made from my account without my permission. To date, I have been waiting for more than two months for the refund. Despite several attempts at contact, I have not received any response from the institution, which is particularly frustrating and unprofessional. Faced with this situation, I was forced to file a complaint. The refund of sums unduly withdrawn is still pending to this day.I will not hesitate to update my message if nothing happens. I find it unfortunate that an institution with such a reputation does not show more seriousness in handling customer disputes. I therefore recommend to remain vigilant during the payment and check your bank statements after your stay. Estou muito decepcionado com a minha experiência neste hotel, apesar das muitas avaliações positivas. Durante a minha estadia, duas noites foram cobradas indevidamente, com valores debitados da minha conta sem a minha autorização. Até o momento, já passaram but must meses e continuo aguardando o reembolso. Apesar de várias tentativas de contato, não obtive nenhuma resposta por parte do estabelecimento, o que émente particularly frustrating e pouco profissional. Diante dessa situação, fleeing obrigado a registrar uma queixa. O reembolso dos valores cobrados indevidamente ainda está pendente ate hoje. Não hesitarei em atualizar esta avaliação caso nada seja resolvido. Acho lamentável que um estabelecimento com tal reputação não demonstrator but seriedade na gestão de reclamações de clients. Recomendo, portero, que se mantenham atentos no momento do pagamento e verifiquem seus extratos bancários após a estadia.

Do not stay at this dump. It smells musty, we observed mildew and when asked front desk about why no heat, the response was,"the owner doesn't allow the heat to be turned on until 8pm". It was damp, cold and rain making for a horrible experience with no compassion from the staff. Save your money as you would have a better experience sleeping in your rental car.

My experience was excellent. The atmosphere of the place is very cozy outside the decor which is beautiful. The hotel embraces you in a unique way. As for lipesis, it's impeccable. The breakfast, also is excellent and the staff of an unparalleled sympathy. I highly recommend!