Hotel Onix

I recommend the visit. I was passing through and needed a place to rest, I didn't expect that for the price I could still enjoy so much. For the price requested, with a large breakfast and all the amenities that can be used for me, it is excellent.

It is with a regret that I say I hated my stay, the hotel was stuck in time, all the furniture is old, the bed super uncomfortable, the pillows terrible, the bathroom with all the old and in bad condition furniture. I reported it on Sunday when I went to the indoor pool, we had the jacuzzi which requires attention and care, the indoor pool was super dirty, green water and smelled bad, I took a photo and informed them, they apologized and said they would close it to clean it, an hour later a Portuguese couple had the same experience as me, unpleasant to get the dirty water, which indicates that they did not close the area even after the complaints, the good thing is that in the following days they cleaned the water, but since the area is not monitored, we constantly saw people using the space without swim caps, which was supposedly mandatory, and no one ever came to call attention or ask people to leave. The breakfast was good and acceptable, they could vary what they had available, but otherwise it was good. I ate there 3 times, and 3 times I ate cold rice, even after warning before ordering for the rice to come hot... Codfish with cream with a greasy taste was inedible, what saved dinner was the soup, which was always different and good! Outdoor pool unfortunately poorly located, from 4 pm the hotel blocks the sun for the pool, the water is cold and without sun it's a chore to be in the pool (the reason it's practically empty even on hot days) the pool floor was super slippery and poorly maintained, even by the poolside we saw people falling because the pavement was in bad condition. The experience was bad, I don't recommend this experience until the hotel decides to invest and renovate. I had a 6-night stay and by the end of the 3rd night, with so many disappointments, I had to leave because I couldn't even sleep well. We left with an apology from the reception employee, and they returned the value for the 3 nights that were not used. I want to point out that despite this, all the staff were friendly and tried to do what they supposedly had available to help with the stay, I still say it's a shame the hotel doesn't invest in it, I also had the pleasure of speaking with 4 other couples who had the same disappointment as us. Space with a lot of potential, if they want to continue the service it would be good to bet on the space and renovate the hotel!

Family-friendly hotel. With outdoor and indoor pool. Outdoor pool bar that is open all day and serves meals like burgers and soups. Some rooms, despite being a little dated, have excellent dimensions and are comfortable. The staff is very friendly, always available, and attentive. It wasn't our first visit and we will definitely come back.