Hotel Smart

My daughter lives in Estoril so I have stayed in many of the hotels and air bnbs around this area. I have now stayed here twice and I have to say it's been a pleasure. The staff are genuinely lovely and helpful. The pool area is pretty and cute. The breakfast is of a good standard also. The hotel is newly refurbished to a beautiful standard. I will be back as this is now my place to stay. Near enough to walk to beach/Cascais etc. Thank you

It was a real pleasure to stay in this hotel so special. The sympathy, care in the details and the welcoming atmosphere made the stay even more memorable. I take with me the tranquility of this place and the warm way I was received. A sincere thanks to the whole team for providing such a pleasant experience. A very special thanks to Fernando, for the exceptional attention, sympathy and hospitality, which made all the difference during the stay. See you soon. Sónia Silva

Awful experience. Scary and unsettling as a female traveller abroad. The staff were so rude I cancelled my stay and was issued a refund from booking.com Asked for a room change due to noise disturbance. The other room was the same.. Went back to original room and turned in the extra key. The next day ... in the evening I returned to the hotel. The man at reception was screaming in my face about the request which didn't even happen. I told him I spoke to reception earlier that day and cleared up the issue. I had a room.booked for 5 nights. On 2nd night I asked to add a guest. Guest had ID AND payment. Hotel refused so that's when I cancelled. They spent around 1 hour screaming at me. I was traumatised and didn't even want to go near the hotel or walk past it again. Terrible experience ruined my holiday. My friend stayed at the hotel while I left as they didn't scream at her only me. I had emergency funds. Luckily received refund by the time I left the hotel! And this happend after midnight... I was so upset about it all. After reading other reviews... now I'm not shocked. I will definitely be reading reviews in the future! Be careful ladies. This is not a fun stay.