My Story Hotel Ouro

The hotel is in a very central location just a few steps from the Baixa-Chiado metro station, which is super convenient for those coming from the airport. The staff was super helpful and gave us a great welcome, leaving water and two pastel de nata in our room, a small, very appreciated treat. Equally appreciated is the proximity to the Cais do Sodré and Rossio stations, which can be reached in 15 minutes on foot, for planning an excursion to Cascais or Sintra. The room is small but functional; it does not have many surfaces for belongings, but if your priority is a central location rather than space, I would say the property is definitely recommended.

Unfortunately a very negative experience regarding the table service. Excessive wait times, little attention toward customers, and a decidedly disorganized service. We had to wait a long time just to be acknowledged and, during the meal, it was difficult to manage to get the staff's attention. When you go to a restaurant, it is not only the quality of the food that counts, but also the way in which you are welcomed and attended to. In this case, the service completely ruined the experience. I certainly expected greater professionalism, attention, and courtesy.

The ideal hotel, the perfect location, the staff is a 10. But the room was terrible. Interior room with a balcony overlooking an interior courtyard full of air conditioning motors. Impossible to open it to let air into the room.