Praia Dourada

The worst possible. After mistake on my part and delay, I couldn't show up. Until today there was no contact from the hotel, nor from the booking. Having the account that the reservation was non-refundable, it was simply ignored. I tried to call several to the hotel nobody answered. I tried a group upgrade they told me that they couldn't do anything without talking to the other hotel. the reservation center was awful.. the answer I heard was, "you know how the hotels and reservations work, don't you know!? and we got ready like that. I lost about 200€ due to lack of attention and response from the hotel to find a solution. Until today... not a word.

From good points are good location (in center so close to everything- bus stop, shops, beach.) , good WI-FI and good housekeeping team (room and public places were clean). Not friendly staff on reception- no simple Hello or Buy, no smile during all our stay. Breakfast is very poor. I think it's better to not have it at all, that provide poor quality coffee and juices. Bread and croissant was very dry and black. Rooms with very bad isolation, you can hear everything that happen around next rooms and on the street. During weekend a lot families stay in hotel with kids, after 22:30 they were running on corridors on the first floor where was our room and receptionist didn't say them anything about noise. Next to swimming pool duches were not working at all. Pool isn't same as on the picture. In general hotel need investment and some renovation. TV in rooms small and old, tv remote wasn't work properly. On windows no transparent courtains, that basically everyone can see that you doing in the room. In the evening if you sleep with open window mosquitos are coming. I did reservation with 1 double bed and hotel provided twin without apologies, only on next day housekeeping changed it to double bed. I was stay for 5 nights and will not come back. On the island there are not a lot of hotels but during season a lot of people coming so most of workers in hotels don't care, if you will not stay so any over will..

The reception staff is extremely poorly polite. Nobody says good day! I get there for the check-out at 12:00, say good day and no one answers. One looks at me and opens his mouth to sneeze, the other says "yes." I say, "Nobody says good morning here" and he answers, "Tell..." The hotel is only worth the location because it is old and too expensive for what is and the sympathy of the staff is inexistent. Very bad breakfast for a stay of 125 euros per night (for 1 Cover). Dangerous electrical installations: in my room, a triple blade was bursting and packed with... tape glue!