Estalagem Da Ponta Do Sol

Staying here now for a month, and I confirm this hotel has an authentic identity, a beautiful design, good accomodation and very unique views, all that makes it already special. But the most important distinctive element is personal hospitality. The way the staff interact with guests is warm, genuine, even sometimes a bit unconventional. It is not the carefully polished form of so called hospitality that you find in many other hotels. Estalagam Ponta do Sol has a warm “soul”.

Upon arrival, our room was not ready until 2.45pm, while the guaranteed check-in time is 2pm. That was already a disappointing start to our stay. When we wanted to shower, there was a strong sewage smell coming from the drain. We reported this directly to reception, after which we got another room, right next to our original room. Unfortunately, there appeared to be exactly the same problem. In addition, the beds were clearly outdated. With every movement made while sleeping, the beds squeaked loudly, so we have not been able to sleep comfortably. At check-out we reported the sewage smell again. However, it was said that this was not possible, so we did not feel taken seriously. In addition, we found the staff at the reception throughout our stay not very friendly or welcoming. Fortunately, the staff at the restaurant were quite the opposite: they were very friendly and welcoming

It would be a wonderful hotel for when you are looking for peace. The peace is far from being found on Friday nights. Then apparently there is always a techno party by the pool (right next to our room) for people from outside. It's not announced until a few hours in advance by note. Really outrageous, considering the price we pay for the hotel!