Residencial Colombo

bad experience, rooms in poor state of conservation, super poorly educated employees, without respect for customers, and who try to steal customers making prices more expensive to be able to keep some in their pocket, say that there is a fee for tourists, which is illegal, space that likes to fool customers who want to pay with multibanco saying that in the use of multibanco the room is more expensive, (completely illegal), I do not advise anyone

Good central location, not too expensive, decent room, nice roof terrace, but unfriendly staff and no customer-oriented attitude. This hotel has 2 stars, which is exactly right. The location is good, right at the beginning of the pedestrian zone of downtown, and the other way very close to a large shopping center with all kinds of other options you may want to use. Around the hotel very near various places for coffee, lunch and dinner. Also only about 250 m walk from the bus stop to/from the airport (entrance other side shopping center, through the shopping center is the shortest route). Coincidentally, my room (302) was one of the more spacious on the floor (I could see into the other one when the guests had left there, they were all smaller), and it was on the street side. This room is under the roof, halfway through the property two more floors have been added, where the elevator will not go. At the rear the building is one floor below and the roof terrace is located. Problem from the front is that opposite the hotel in the narrow street until late at night people hang around who at least consume alcohol and become noisy. There's little you can do about that. Also, early in the morning various collection services come here to empty the various dumpsters, again noise. Incidentally, it is not quiet at the back during the day either, because there is a school whose children apparently play outside half the day, with a lot of shouting.In the evening, at weekends and during the holiday time, of course, you are not bothered (although I understood that the school holidays had already started, there were still children and the school bell rang too). The fan on the ceiling ran on, so the cooling effect turns you off at some point, because the sound keeps you from sleeping. The biggest problem was that the wifi did not work. Only in the hallway could I get a good signal. It seemed that each room had its own Wi-Fi router and mine did nothing, it seemed. That required the "technical service" to come in and that took three days. Something was done then, but it was not solved. Eventually I discovered that my wifi was blocking the other signals as well as doing nothing and I pulled the power plug; then I was able to connect to the wifi of the next room, which at least provided some signal. A more involved attitude among the staff at the reception would have cost nothing, but would have made a difference. Only someone from the household asked me every day if it was working better yet, when it wasn't his responsibility or job. That boy deserves a kudos! Although the room looked fairly clean, there were fleas. When I came in I felt them jump on me. The big red spots (1 cm in diameter) on my body could not be from that one mosquito that was also buzzing around in the room, those were really flea bites. Although there was information in the elevator indicating that towels were changed every day and sheets every two days, I have not seen clean sheets except for clean towels in the five nights. Finally: when I arrived (Sunday afternoon) there was no one at the reception (and no one at all). Pressed the counter bell several times, no response. There was luggage of people who were probably going to leave and had left it 'managed' in good faith. Anyone could walk in and take it. Called the phone number after a few minutes. The phone behind the counter rang. I was still expecting that the call might be recorded elsewhere, but that didn't happen, but I did get a connection to voicemail. Eventually someone came from behind, who apparently had done a job there, and he checked me in.

We were assigned a fairly small room, but still comfortable and cozy. The location is perfect for staying central in the capital, it has a c.c. nearby which is very convenient. The only downside is the Wi-Fi not taking very well. The guys at the reception are very nice and helpful.