Hotel D'el Rei

My experience at this establishment was catastrophic. I arrived in an already complicated personal situation and hoped to find at least a bit of professionalism and consideration. Unfortunately, I felt like I was treated as a problem to be disposed of as quickly as possible. When I wanted to retrieve my belongings, there wasn't even a proper reception to assist or inform me correctly. I had to manage practically on my own to recover my personal effects, which is hardly acceptable in an establishment that welcomes the public. What shocks me the most is not the existence of rules. Rules exist everywhere. What shocks me is the complete lack of flexibility, dialogue, and human sense in the face of a situation that was exceptional and temporary. I have known modest hotels all over Europe with far fewer resources but infinitely more respect for their clients. What I will remember most is the feeling of being regarded as a cumbersome file rather than as a person. I do not recommend this establishment to those seeking a minimum of listening, support, or consideration when an unforeseen event occurs.

I have recently moved to matisihous and booked this hotel as live on same street. The hotel was busy when booked but offered a cheaper non refurb room in little courtyard behind reception. I was shown room first and was perfectly adequate.... Clean and perfect for a few nights. Room rate was good with breakfast. It turned out to be excellent choice. My mum and friend said room clean and comfy bed with excellent shower. The breakfast was simple, fresh and they both enjoyed. Staff on reception all very helpful and made a pleasant stay for my guests.

Just arrived in Matosinhos without a hotel reservation, when I finally came upon this Pensao. They only had one single room left so I took it as I wanted to go to the beach. I stayed two nights, the bed was very comfortable, the room and bathroom were small but fine for one person, all very clean with air conditioning/TV and very quiet. The acceptable price included breakfast which although basic was very acceptable - for me - with a good English tea, brown bread, delicious butter and jam (there was also ham and cheese, cereals and cream buns as well as coffee). The young lady was charming and very helpful although the man who was there on my last day raised his voice to me when I complained that the 'hot' water was lukewarm! But the lady made up for his rudeness. Although there is no view as there is only a skylight, the Pensao is located five minutes from the beach, the bus stop to Porto and the main fish restaurants. I would just suggest that insect screens be fitted to the skylights as there were mosquitos and it was hot.