Hotel Praia Marina

First of all those photos are old and very deceiving! The hotel looks nothing like that now…the old pictures look better than whats in there now! The day we arrived we were greeted by an angry guest asking if we’ve ever stayed there and proceeded to tell us what a joke and mess his room was! Our refrigerator was full of ice and the door wouldn't close. The bathmat was full of mold both front and back and was safe was broke. We reported everything to the front desk but it took a few days to get us a new mat because they didn’t have any on hand and a few days to switch out our fridge. Along the way we were delivered a towel full of holes, rips and tears and lighting in the living area didn’t work. We reported those things and it wasn't until days later that we saw a manager talking with other guests with concerns and asked to speak to him also. During our conversation the manager asked if he could come up to our room and see what the problem was since it hadn't been addressed yet and he then discovered all the bulbs were black and burnt out. He went to buy some replacements because he shared that the hotel didn't have a maintenance man because he quit. Toward the end of the stay we noticed mold on our ceiling leading to our bedroom along with paint peeling and addressed that as well. I think all of those issues could’ve been avoided had they kept better maintenance before the guests arrived! It’s obvious the lack of pride and representation of the Hotel is lacking and making a bad name for the tourists to even consider that Hotel! The breakfast that we were charged 12.95 per person per day was always lacking either cups, plates, eggs, bread and the coffee machine was in constant state of needing maintenance which had to be done by workers who half the time were not even making themselves available. Very disappointing and disgusting with the price we paid for our stay and the conditions of the hotel all together! The last day od check out we went to eat breakfast and a plate my husband picked up was full of grease and the plate below it still had food on it!🤢 Expensive lesson learned and will never recommend this hotel to anyone! I am so thankful that my relatives changed their minds last minute because I wouldn't want anyone to experience such a horrible stay and embarrassment to Terceira!

Reasonable rooms, acceptable breakfast, the rest of the meals leave much to be desired for a 4**** hotel. Experience to not repeat

The apartments are very large and have a beautiful view but deserve a great refreshment: the bathroom is so dilapidated that the cleanliness is doubtful. Poor bedding. We couldn't sleep the first night (Saturday) due to excessive street noise. It was arranged the following nights...even if the planes pass just above the hotel from 7am! The staff are friendly and do what they can but are completely overwhelmed in the morning for cleaning tables and supplying the buffet. The products served at breakfast are of poor quality.