Mercure Lisboa Almada

The Mercure hotel was the worst experience I've had in my life!! For asking for a coffee while the waitress was flirting with a customer, I was humiliated and mistreated because the customer didn't like seeing me call the waitress's attention because he hadn't brought me any coffee yet and was already paying for the coffee and asking if I wanted the coffee here or there... Besides, even the supposed "manager" who arrived later, as well as the reception employee who, unfortunately, acted like the bar employee and the head chef.... As a customer, I was humiliated and kicked out of the hotel by some random guest who thought he owned the Mercure hotel. I ask you to help me because I want my money back I had paid until 08/25/26 and because of this situation, I canceled my reservation and the worst was how they didn't defend me... The receptionist and Artur from the kitchen were more worried about the maid who has been working for a few days and could be fired... A woman who is behind a bar flirting with the customers.... They are not fit to work in these hotels! Unless the Mercure hotel of José Malhoa is going to be a "girls'" hotel and so Yasmin can be at the bar and the boyfriend can scold those who don't wait half an hour or more to be served because the man is first

The stay at this hotel has been wonderful. Both the front desk staff and the restaurant staff make your stay the best possible at all times. The facilities are very good, incredible. Everything is new and modern. The mattresses are very comfortable, the rooms have a large television, and all the products they offer are of high quality. In general, the room is excellent. Regarding the restaurant, the food is delicious and the value for money is quite adequate. Our time at this hotel has been a complete success.

I stayed 2 nights in this hotel in a room on the top floor; the size is not very large, but it is tastefully furnished. The staff is very friendly and generous with advice; the breakfast is good and varied, and I did not try the restaurant. The hotel also has an underground garage and is very close to the tram stop that allows access to the port area, where there are many restaurants, and from which it is possible to reach Lisbon by a convenient ferry, without using a car.