TroiaResort - Ocean Village

We were disappointed. From the start, it doesn't entirely correspond to a 5-star hotel - the room was comfortable and clean, but there were some marks on the furniture and walls and the air conditioning made a noise like I've never heard! Horrible and from what I have read and heard, it is a frequent complaint. Another very bad point regarding the room is that there are many rooms, including ours, that face directly onto a roof with the hotel's exhaust ducts, which often made it impossible to open the window and enjoy the balcony due to the strong smell of food (I would have liked to have had some indication of this before making the reservation). The breakfast has good quality, however it has no differentiating factor from any 4-star hotel. If it's not early, it queues (quickly, so to speak) and it gets quite confusing - small space for the hotel's dimension. Another negative point is the pools. Too small for the hotel, it's impossible to use the indoor pool in the late afternoon. Cold water, not heated. As for the exterior, I always saw it almost empty because it was very windy. Regarding the distance to the beaches: to walk to the beach of Tróia, it is a long walk. Too far in our opinion. However, it is a few minutes by car from excellent beaches, without traffic and with easy parking. Overall, we liked the comfort and cleanliness of the room, the location (there are several restaurants nearby), and the friendliness of the staff we encountered.

Only one staff member was kind and attentive, the rest treated me as if they were superior to everyone. I have many negative points to give: - the most glaring thing was having booked a junior suite because I had two small children, and there was no refrigerator or mini bar, which for me is unacceptable - there was a hole next to the jacuzzi, where a child's foot would certainly fit, not to mention that both the jacuzzi and the indoor pool water were cold - Every time I had breakfast, the cups on the set tables were dirty (one of them fell over and spilled milk just as we were sitting down) - there are boards in the pool deck - we passed by a room whose door frame was completely broken - I arrived for my vacation, I pointed out that the TV in the room had weak signal, they said that maintenance had already dealt with it and we left with the TV exactly the same - the stairwell on the 3rd floor looked like a storage room Doesn't deserve all 5 stars

We stayed in this hotel from 22 to 23 May on a half pension. This is a 5-star hotel right? It leaves much to be desired. Check-in long waiting in queue, but all well we were comprehensive. They told us that we could only use the indoor pool that the outside was closed (it was 35 degrees on those days). We used the indoor pool we had to buy toucas 6€ per couple. How astonished we are when we are in the outdoor pool and see lots of people enjoying the outdoor pool. Either the information hasn't been passed on to everyone or I don't know. Then we saw a gentleman without the blessed mandatory cloth in the indoor pool....and there was an employee at the entrance of the indoor pool. Anyway...we moved to the room, nice but for 5 stars???? The shampoo or bath gel (not even there was distinction) one of the containers was filled with water, perfectly noticed if the absence of any odor and was liquid only. We went to dinner......from the entrance to the main dish we had 30 minutes waiting!! Worth us the bar employee who noticed and offered us a cheese board of courtesy to compensate for the poor service of the restaurant. As it was years ago they offered a bottle of champagne and a candle in the dessert to symbolically celebrate the occasion. At the check out was the drop of water! The employee demanded the 6 euros for the pool toucas that had already been paid when we went to get them to the reception the day before. You questioned my word to the point of having to open my bank application and show the transaction! Ridiculous!!! Not even an apology! Experience not to be repeated.