Vila Park

Our experience at Vila Park Nature & Business Hotel was far below expectations, especially considering the 4-star rating and the price paid for the stay. Upon arrival, the exterior appearance of the hotel gave us a bad impression, and unfortunately, the outdoor areas did not improve this perception. We found a very degraded playground that did not seem safe for children, weeds and lack of care in the area around the pool and damaged sun loungers. The children's pool was closed, something we had not been previously informed about. The room was reasonable, although it also presented aspects that I do not consider compatible with a 4-star hotel. The shower, for example, did not work correctly, spraying water to the sides instead of providing a normal flow, making the bath quite uncomfortable. But I would like to highlight as a positive point the friendliness of the staff we contacted. However, the breakfast was also much below what I consider acceptable in a hotel of this category, namely the scrambled eggs, which had a look and consistency that led us not to eat them. Overall, it was a quite disappointing experience and with a very difficult quality/price ratio to justify. After the stay, I chose to contact the hotel directly by email, detailing the various aspects that displeased us. I inclusively sent the situation to the management, giving the hotel the opportunity to respond and to comment on what happened. As of today, I have not received any response. It is precisely this lack of response that leads me now to make my experience public. I consider that a 4-star hotel is distinguished not only by the facilities it offers, but also by the way it receives, assists, and responds to its customers when something goes wrong. Unfortunately, due to the experience we had and the absence of any further response, I cannot recommend this hotel.

For a 4-star hotel, it left a lot to be desired Bathtubs, curtains that are no longer used, damaged floor The hotel bar was already closed at 10:30 PM The water at 7 PM was not hot

If we had listened to some criticism, it wouldn't have been our choice. But I liked what I saw in the photos. My husband and I spent six nights there and I have nothing to complain about. Very clean areas, some needing more in-depth maintenance, but none that affect the stay. Very attentive colleagues and always ready if we need anything. The daily room cleaning was one of the best things for me. The breakfast, contrary to what I read, has immense variety and generous portions. The only thing I think is missing are activities at night to entertain the guests and the bar in my opinion should also close later.