Mar E Sol

Room without a refrigerator. 1st floor without an elevator. People with reduced mobility have a problem. It is more like a boarding house with a bathroom. Obese people do not fit in the shower.

Not just that the room looked completely different and the furniture was old and there was mold in the bathroom + the mirror should have been just replaced, but we were unable to sleep throughout our stay. The stay that should have been from 7.8. to 14.8. One thing that we could every single step on the hallways, from the reception, the bell ringing, the guests coming and going after 22:00, playing music and videos loudly on the hallways, talking there and not ONE word from the staff the ask them to be quiet. The AC was loud inside, if we wanted to open the windows, which were leading to same balcony, then we have fried smell and the sound of someone elses AC buzzing loudly. Whenever they came to make our beds, they opened the windows so everything, our stuff, was smelly from the fried smell from the inside. But then the last straw was, when we decided to take an afternoon nap because my boyfriend was feeling ill and because we didnt sleep for the past few days because of the noise and were desperate need of a rest {what an unusual expectation for a holiday to get some rest, right?} the staff on the hallways were having a blast, one of them even mocking the English speaking quests and was promenading through the hallway shouting. We asked them nicely to please be quiet, they understood, we closed the door and guess what? it continued. Shortly after that I wrote a message through Booking to the hotel. They apologized and told us that they will communicate with the staff. Yes, you guessed it right, it continued. We got so annoyed we rebooked our flight to go home, told the reception we are leaving due to the high noise and checked out. Today I wrote an email to the hotel directly asking for a refund. I wouldn't be suprised that the receptionist having fun and being loud on the hallways upstairs {not even being on the reception} and mocking guests with the cleaning staff was the same Sandra M. who is responding to my mails and who I was reading bad reviews about as well. Her responses that I will attach below are ruthless. Apparently it's completely normal for the staff to be loud through cleaning. Completely gaslighting me and saying even that they didn't know if we will come back and finish our stay? Once again, we CHECKED OUT and even got an immediate email of it. The young man on the reception when we were checking out was nice, even told us to write on the email and gave me a flower. We've been to Caparica several times, and me personally I'm traveling quite often and I'm anything but fussy or high maintenance There was maybe one time I complained and asked for refund due to bed bugs somewhere else but the responses of Sandra M. were just unbelievable. Attaching down below the conversation through from two days ago and the ones through email

A couple things it is lacking: mirror is sleeping area, enough table/suitcase space off the floor, more than 1 glass in a room, and face clothes. Beds were good quality. Room was clean. No fridge, because power shuts off when you leave with the key. Breakfast was good. A few very friendly staff, may be language a barrier, but hello in any language is nice. The location is residential, so away from the main hustle and bustle of Lisbon. Most nights super quiet. A lot of restaurants, bakeries, and shops near by. Nice walk to the beach.