Guimaraes

It would also be a good hotel: modern and functional rooms, a new bathroom with all the necessities, excellent Wi-Fi, but there is no complimentary water and the minibar is desolate with just two cans of Coke and Fanta. The poor quality is expressed in the dining experience: at dinner, upon entering the restaurant, we find ourselves facing about two hundred noisy diners and a miserable buffet with some foods already finished and not replaced, closely arranged tables with no space to reach the buffet islands except by navigating around the room, and lastly, the very poor quality of the food; if it were a company cafeteria, the employees would go on strike.

looking for rest and a spa to relax but we found a space that doubled as a municipal pool, with numerous children using floats, pacifiers and even diapers inside the water. We were not informed that the spa had free access for young children or that there were no differentiated hours for adults At reception they were friendly, but the only response we received was that “we should have looked at booking”, which we considered inappropriate when the information is not clear or prominent.

We book your establishment looking for rest and a spa environment according to what is meant by such in a hotel in its category. However, we found a space that functioned practically like a municipal swimming pool, with numerous children using floats, pacifiers and even diapers inside the water. At no time during the booking process were we informed that the spa had free access for young children or that there were no differentiated hours for adults. Had we known, our decision would have been different. We asked to speak with the director to personally forward our complaint and we were not acted upon. At reception they were friendly, but the only response we received was that “we should have looked at booking”, which we considered inappropriate when the information is not clear or prominent. We deeply regret the experience, as it was not at all in line with our expectations or what is advertised as a hotel spa. Say the breakfast was right and the staff good