Hotel Belvedere Predeal

We arrived Predeal Hotel Belvedere today at 12.00 o clock. 4 hours we waited for check in and while we were waiting we frozen at lobi because air condition was cold also outside was too cold and snowy. When we told the reseption they didnt care about our problem also front office girl personel was very rude. We were waiting with our 4 years kid . She told me I will tell problem technician personel but she didnt do anything. When i asked for hot drinks she said you can go restaurant. When I go restaurant thet told me that here is closed until 1 pm. After restaurant opened i asked for hot drinks before hot chocolate i said that i waited entrance i feel terrible he said we dont have i can give you wine he was laughing very rude and unrespect behaviours...Thats why we ate our launch outside and 16.00 we arrived hotel again. When we went to our room, it was furniteres everything was very old, only 2 shower cream, no shampoo, no toothbrush, no hairmachine, not enough pillows, not enough towels...Eveything was terrible.They never answered the room phone. We went downstairs and asked hair machine, first hairmachine was broken, 2. One was working after 2. Going. We needed extra pillows for our son but we waited 2 hours after then we went downstairs and they told we dont have pillow too. There wasnt a kettle in the rooms. Mountain hotel and they dont have hot chocolate, they dont give kettles, and waiters offers you wine when you ask for hot drinks! TERRIBLE EXPERIENCE UNTIL THIS TIME. Tomorrow i dont wait for nice breakfast.If i had a chance i would leave directly hotel but I paid before and I am so unhappy. Thank u Belvedere for awful holiday

Terrible 1-star hotel but with 4-star price! Everything was old and dirty! We booked 2 nights but stayed only one because it was awful! The breakfast was not eatable, everything was so poor and bad! For 75Euro/night it is not acceptable! Avoid this hotel at all costs!

Good residence,apetite breakfast ,the times spend here was wonderful,a lot of snow,the wiew was magnific,a lot of silește,I recomand down în lobby,they have a bar with dellight Coffee,tee,and shisha,only for smokers.