City Plaza

A nice hotel at a perfect location, very close to the city centre, but still on a quiet street. Service at reception was very good. Our room was pleasant, and had a kettle and a small fridge/minibar. The lighting of the room was excellent. Fitted carpets are however not something that we appreciate in a hotel room. Also it was not possible to open the window more than a little. Bed was very good and we slept very well. We also enjoyed breakfast, and the staff at breakfast were excellent and looked like they enjoyed their work. They also had gluten free bread, which is not so common in Romania. The hotel bar was closed at 10 pm on a Friday which was a bit surprising. Their is a big swimming pool at the top floor, as well as a gym. The pool was free for hotel guests. Only a pity that it only was indoors, no terrace. There was no shoe horn in the room. To get cold water you had to wait out some really hot water for almost a minute every time, which seems a bit strange. Also the toilet paper was perfumed, which was very unpleasant. But still a nice hotel and I might return here!

Me and my partner absolutely love this hotel. This was our second stay here, and once again we were blown away by the incredible customer service. From the moment we arrived, the reception and breakfast teams remembered us from last year. It genuinely felt like we were being welcomed back by friends rather than hotel staff, which made our stay feel so special. We were treated to a lovely room upgrade, but the real highlight was what the breakfast team did for my birthday. Chathu, Noeme and Oana went above and beyond by decorating our breakfast table, surprising us with complimentary champagne, a birthday cheesecake, and even singing Happy Birthday (which definitely made me blush!). They are an absolute credit to both the hotel and the Hilton brand. We stay in hotels regularly, and without a doubt this is the best team we've ever come across. We will genuinely miss them. A special mention also goes to Denis in the restaurant. He kept us laughing throughout dinner and introduced us to plenty of Palincă, ensuring we left feeling very merry! Finally, Ildico, the Reception Manager, welcomed us so warmly and even remembered which room we had stayed in during our previous visit. It's that level of genuine care and attention that makes this hotel stand out. We honestly can't recommend Hilton Cluj highly enough. We had originally planned to attend a different festival next year, but because we love this hotel so much, we've decided to come back to Cluj for Untold instead. That's probably the biggest compliment we can give. Thank you to everyone for another unforgettable stay. We can't wait to see you all again next year!

Excellent room with Serta mattresses that will allow you to sleep in few minutes. Bathroom is also great! Breakfast was excellent - Hilton quality! Pool is excellent and is very welcoming with warm water! People at reception are so nice - with special thanks and mention to Mrs. Elizabeta for her empathy and kindness! Hotel location is 5 minutes by walk to the Cathedral and center. Always thinking to return to Double Tree by Hilton - City Plaza Cluj!