SunGarden Golf & SPA Resort

This place was excellent a few years ago. I feel ashamed I took my daughter here for a day. No WiFi, no telephone signal, a rude and arrogant receptionist, a swimming pool full of dead insects, ridiculous prices for basic food.... How is a small can of Pepsi 15 Lei? Profoundly disappointing. My last visit. 🤬

Absolutely appalling experience. I visited SunGarden to meet some friends, expecting the standard of service and quality advertised by a so-called five-star venue. What we received was the complete opposite. We ordered two mixed charcuterie boards and drinks. One of my friends specifically asked for a cocktail with no ice, yet it arrived packed with ice. More shocking, one of the charcuterie boards contained mouldy tomatoes. Serving spoiled food is inexcusable and raises serious concerns about the restaurant’s food safety and hygiene standards. As if that wasn’t enough, the staff started clearing our drinks before we had even finished them. My friend’s glass was taken away while it still contained her drink, and while I briefly went to the loo, my glass, still with wine left in it, was completely cleared from the table. This level of inattentiveness is both careless and unprofessional, leaving us feeling rushed and completely disregarded as paying customers. Charging premium prices while delivering substandard food and unacceptable service is simply not good enough. A venue claiming to be five-star should be embarrassed by this level of incompetence. I will not be returning and certainly cannot recommend this restaurant to anyone.

The last 2 experiences were quite unpleasant because each time it was noisy and extremely crowded, even though entry is only by reservation. There were not enough loungers available for all visitors, and some relaxation areas were closed for renovation or private events. The price is unjustifiably high for the services provided. I have been going to this spa since 2016, but over the last 2 years the quality of the services has declined too much for it to still be worth it.