Grand Hotel

The receptionist was absolutely horror. I arrive at 3AM and she started yelling at me why i make the reservation online and not there. I told her i want to do it online and she yelled at me ' i told you not to do it'. Why do you hire those people? I make a mistake on the date instead of 28th the app took 29th. I only need a room from 3AM to 8AM because I was exhausted. Instead of helping me she yelled at me the whole time why I reserved online.

I had a terrible experience at the Grand Hotel in Târgu Mureș. Honestly, nothing about this stay was acceptable. The room was dirty and poorly maintained. It didn’t feel clean at all, and the space was very small and uncomfortable. For a hotel that presents itself as a “grand” place, the conditions were extremely disappointing. Breakfast was also very bad. The selection was poor and the quality of the food was not good. What bothered me the most was the staff’s lack of basic knowledge and professionalism. I asked specifically for gluten-free bread, and it was clear they had no idea what that actually means. They brought me whole wheat bread and told me it was gluten-free, which is completely incorrect. For anyone with dietary restrictions, this kind of mistake is unacceptable and shows a serious lack of training. Overall, the cleanliness, the food, and especially the staff were very disappointing. I would definitely not recommend staying here.

First stay in Grand Hotel. Very pleasant surprise ! Got there on a frosty afternoon and found a warm room, a very polite and friendly stuff, free parking and a hot tea/coffee in the room. Good dinner and amazing breakfast. I am not traveling too often to Tg Mureș but next times, for sure, I shall stay in Grand Hotel.