Kempinski Grand Hotel

We are regular guests of this hotel, have come here for many years. And unfortunately, I have to point out that in recent times the level of service and the general atmosphere have changed dramatically, and, alas, not for the better. Metropol used to be the standard for a five-star holiday on the Black Sea coast - silence, decent service, respectful treatment of guests. Breakfasts were peaceful, the buffet was pleased with the variety and quality of the products, and the guests were chosen by the appropriate circle - cultured, well-mannered people who relaxed comfortably and without too much noise. However, after the hotel became part of the Sberbank structure, the feeling of the "luxury" almost evaporated. It seems that Metropol has become not a hotel for the discerning public, but a departmental boarding house — similar to those previously built for employees of large enterprises. The main influx of guests now consists of Sber employees who receive corporate program tickets. This is noticeable to the naked eye: Breakfast queues have been created, the cozy chamber atmosphere has disappeared, and the buffet has begun to dwindle — some of the usual dishes have disappeared, the quality of the serving falling short of the declared five stars, to say the least. Added to this was the construction activity right in the middle of the season. In June, the Territory began preparing a children's water slide site and relaunched construction of previously frozen villas. The workers worked from morning to evening, and the noise of their activities — the tapping of tools, the carrying of weights, loud commands — was heard throughout the area. There was no question of relaxing by the pool or sleeping during the day. At the same time, guests were not warned in advance, and many come for peace and quiet. Unfortunately, the changes have also affected the service. As regular customers, we could always expect a late check-out without paying extra – this was a pleasant tradition that the hotel maintained for loyal guests. This time we requested a late check-out three times: immediately upon check-in, 24 hours before check-out and on the day of check-out. In the end, we only managed to agree on it at the last minute, and it came at a cost that had never happened before. Dear travelers, if you are planning a holiday in Metropolis with a truly five-star service, privacy and gastronomic diversity, please consider this experience. Today, the hotel unfortunately increasingly resembles a departmental boarding house, where corporate interests are put above individual approach to guests. And constant working noise and lack of construction warning negate any attempt at a comfortable stay. And yet prices remained at the premium segment, and quality dropped rapidly. Now this hotel does not justify the money requested at all – you pay for the stars that are no longer there, for the service that has become common to the average sanatorium, and for the “quietness” that is actually replaced by the hum of construction.

Decided to celebrate her husband's birthday at the Metropol Hotel and never regretted it. Reality has exceeded our expectations. We booked two nights at the hotel at the DR rate. The hotel was very surprised and pleased with its customer orientation. We were welcomed with welcome glasses of wonderful champagne and immediately provided with a room, ahead of check-in time, category above booked, with sea view. When we went into the room, the view of the lighthouse and the sea was absolutely delighted. I don't even know if I should write about the room? It's great, all the photos from the hotel's website are real. There's a replenishable drinks bar, coffee tea. Only, it's time to change the pillows and blankets) Breakfast is the best praise. I'm allergic to gluten and I've always found a choice. Chefs are magicians. I chose poached eggs, they're great, and my husband was just making a masterpiece of eggs. 4 kinds of low-salt fish and generally very many delicious and champagne, very delicious. Day 2 was my husband's DR. In the morning at the restaurant, at breakfast, congratulated with a delicious cake, lifted the mood right in the morning. Later, a hand-signed greeting card was brought in, a heartfelt and wonderful dessert. Everything tastes amazing. Thank you so much for your attention. I really enjoyed the hotel bar, the beauty and the comfort. The pools outside and in the spa are warm, comfortable, clean. And what a great baths: I liked the especially herbal and salty, and my husband liked it in the sauna. The waterfront starts right by the hotel, any activities and cafes are not a problem to reach. Went to the hotel beach, very cozy there. Anyway, I couldn't pick on anything. The hotel is really decent. But we were out of season, in season it'll be even better thinking. You can go to a hotel without thinking, you won't regret it. Thanks to the hotel owners and all the staff for a wonderful birthday, very memorable. Recommend from all

This is the Grand Repair, not the Grand Hotel. All around the street pool repairs, noise. Cracking. It was impossible to talk. Sorry video can't be sent. Two-thirds of the slide is down. Balconies become smoothly shabby. Half the bungalows are abandoned and it's unclear who lives there but does. Anyway, after Kempinski, they just squeeze him as hard as they can without doing anything.