Park Inn Pribaltiyskaya

The main problem is that when you want to ask a very simple question to the receptionists, you have to wait until a few people in front of you finish their check-in. There is no person to provide information to you, even if the answer to your question is a simple yes or no. which is what happened to me two times. the first time i wanted to ask until when the dinner was available at the hotel. simple question, and the answer would be 9 or 10, or whatever. The receptionist was making a check-in for a guest. And although she was not speaking at the time, she made such a face and tried to form this sentence (with difficulty of course because of their bad english):" Cant you see that i am speaking to a human now!", this answer took her about 30 secs, although she answer easily in 4 seconds just telling the time. I looked in surprise ate her, but she did not answer. and i went away outside to eat! The following day, again a simple question with a simple answer, I waited bout 10 min.s until two persons in front of me finished their check-in. Then when it was my turn, she turned to me, said something in russian and simply went away. I telled behind her i was going to ask a very simple question. She was not sorry AT ALL about her leaving me there, and pointed to other receptionists, with about 5 persons waiting to for check-in in front of each (which meant about 20-30 mins of waiting) and said " there are for more adminisitratiors here, ask them". she did not care in the least that i had to wait for at least 20 mins to ask a simple question. That's the way they treat hotel guests there.

3rd year we choose BALTIC COSMOS GROUP. Prior to that, 5 years rested in the hotel PULKOVSKAYA , even when she was in the group PARK INN. 31dec. about 17 were settled. The receptionist had two employees! Lots of guests! When asked to call the staff, the girl said:They eat!Total unprofessionalism.There were 2 Junior Suites and standard booked. In the standard, Mom (80 years old) and Sister settled!Asked for rooms closer together.ALWAYS went to meet, giving numbers close (on one side at least) .This time the girl said that there were no rooms.And the standard room gave such that the elderly person will not remember the way from the elevator.Once again unprofessional.Let's go to the rooms. None of the key cards worked!Down, there's a queue at the reception.Given new keys. Junior suite card went off. The standard didn't open. Anyway, the 31st of the day changed the map two more times. January 01st came out for breakfast. Couldn't get into the room after. Already on January 01 after the 3rd card change, they said there was a problem with the lock, stand by the room, wait for the specialist! 15 min Waiting. Fixing. Out of the room, can't get in. The receptionist was already insisting on changing the number! The receptionist changed the number. 3rd year booking a Junior Suite.This time- There was NO chest of drawers in the room!There was nowhere to pack! The kettle is small, it's old. The TV is old. Worked with interference. The image is horrible!For a junior suite, it's all unacceptable. Cleaning: January 02 did not clean. In the evening she went out into the corridor, asked the clinic for toilet, paper and water. On 31 December, a fire alarm went off in the hotel at about 23-15. When they came out of the room, they saw that people were dashing because they couldn't figure out where to go. We didn't see any exit signs during the evacuation. With a stream of people were walking through the corridors, poking at all the doors.Most of them closed.Found open, started to go downstairs. Went out on the maintenance storey. looking for the exit door, but everything was closed, there were no signs.After a few minutes. Went outside.IF IT WAS A REAL FIRE PEOPLE DID NOT ESCAPE! The receptionist was asked how the evacuation was so organized that no staff member came out to control the traffic? Answered:It was a false alarm!Couldn't have been notified to stay in the rooms. QUESTIONS: AND HOW DOES THE HOTEL PASS THE FIRE SAFETY INSPECTION?all in a very deplorable condition. No signage, no fire cabinets, no marked “EXIT” doors!This incident puts a final stop to our decision not to come to this hotel anymore, and to recommend it to as many people as possible!

Beautiful weekend. We were at a work conference. Surprised by the quality service at the reception. A nice bonus was the junior suite instead of the standard room. At the check-out, Arina's girlfriend at the reception took out the check-out after 3:00 p.m. as a compliment from the hotel. Rooms are clean, cool. Sleeping well. Thank you for having a nice time!